Annemarie Tworzydlo
Dayville,CT
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
22
22
years of professional experience
Work History
Auditor/Front Desk Agent
Comfort Inn & Suites
01.2019 - 03.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Awarded Employee of Quarter
Accounting Clerk
Putnam Bank
03.2010 - 05.2015
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Managed accounts payable and receivables and payroll.
- Generated comprehensive reports for senior management, covering key financial metrics.
- Monitored guest ledger, advance deposit ledger and related ledgers to deliver proper internal control.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Verified items billed against items ordered and reconciled differences through follow-up with vendor.
- Coordinated with external auditors to resolve discrepancies.
Billing Specialist
Day Kimball Hospital
05.1998 - 05.2008
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly billing and posting reports for management review.
- Verified accuracy of accounts payable payments, resulting in 97% reduction in payment errors and check reissues
Education
Associate of Science - Accounting And Business Management
Quinebaug Valley Community College
Danielson, CT06.2010
Skills
- Personable Demeanor
- Cash Handling
- Guest Services
- Front Desk Management
- Accounts troubleshooting
- Month end reporting
Timeline
Auditor/Front Desk Agent
Comfort Inn & Suites
01.2019 - 03.2020
Accounting Clerk
Putnam Bank
03.2010 - 05.2015
Billing Specialist
Day Kimball Hospital
05.1998 - 05.2008
Associate of Science - Accounting And Business Management
Quinebaug Valley Community College