Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
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ANNE MARIE VANBELLE

Romulus,MI

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

11
11
years of professional experience

Work History

Esthetician

Freelance
, MI
10.2022 - Current
  • Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
  • Performed waxing services on clients including eyebrows, lip, chin, and full face.
  • Assisted in the development of customized skin care regimens for clients.
  • Maintained cleanliness of treatment room and equipment between appointments.
  • Demonstrated proper use of all products to ensure client satisfaction with results.
  • Conducted consultations with new clients to assess skin type and discuss desired outcomes.
  • Checked supplies inventory regularly to ensure adequate stock levels at all times.
  • Attended continuing education courses related to esthetics industry advancements.
  • Kept detailed records of client visits, treatments performed, and product purchases.
  • Ensured compliance with state regulations related to sanitation and health standards.
  • Managed scheduling conflicts efficiently while maintaining excellent customer service levels.
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.

Customer Service Representative/Traffic Assistant

Access World USA
Westland, MI
02.2017 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed over 50 invoices each weeks and mailed documentation to clients
  • Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Spa Coordinator

Splash Face Spa
Northville, MI
10.2016 - 01.2017
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Monitored access of guests and escorted to treatment areas.
  • Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
  • Maintained detailed records of financial transactions including client payments, deposits and refunds.
  • Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
  • Consistently received positive feedback from guests on performance reviews.
  • Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.

Front Desk Manager, Receptionist

LUV Manicures & Pedicures
Canton, MI
07.2012 - 09.2014
  • Opening and closing salon, ensuring that all objectives were met for the day, as well as the store was clean and up to standards.
  • Welcomed large volume of guests and improved overall customer service.
  • Managed reservations by answering calls, responding to emails and booking accommodations.
  • Performed cashier duties such as taking payments, balancing accounts, handling refunds and resolving any discrepancies that arose.
  • Supervised a team of 4 front desk agents ensuring tasks were completed efficiently and effectively.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.

Education

Advanced Esthetics - Master Aesthetician

Michigan College of Beauty - Monroe
Monroe, MI
10.2022

Some College (No Degree) - Business Management and Accounting

Washtenaw Community College
Ann Arbor, MI

Skills

  • Courteous with Strong Service Mindset
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Call Management
  • Account Updating
  • Data Collection
  • Report Generation
  • Paperwork Processing
  • Information Security
  • Inbound and Outbound Calling
  • Scheduling
  • System Implementation
  • Customer Relationship Management (CRM)
  • Stock Management
  • Account Management
  • Warehouse Industry Regulations Knowledge
  • Microsoft Office Suite
  • Computer Proficiency
  • Document Control
  • Client Relations
  • Shipping and Receiving Understanding
  • Materials Transport
  • Michigan licensed esthetician

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Esthetician

Freelance
10.2022 - Current

Customer Service Representative/Traffic Assistant

Access World USA
02.2017 - 01.2020

Spa Coordinator

Splash Face Spa
10.2016 - 01.2017

Front Desk Manager, Receptionist

LUV Manicures & Pedicures
07.2012 - 09.2014

Advanced Esthetics - Master Aesthetician

Michigan College of Beauty - Monroe

Some College (No Degree) - Business Management and Accounting

Washtenaw Community College

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ANNE MARIE VANBELLE