Annemarie Wilt
Copperas Cove
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
20
20
years of professional experience
Work History
DISPATCHER & MILITARY MOVE CO-ORDINATOR
Eagle TransGroup
12.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 25+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Streamlined communication between dispatch and field units, reducing misunderstandings and errors.
- Monitored vehicle locations to coordinate timely arrivals.
- Answered phone calls and responded to customer emails.
- Scheduled and organized delivery routes.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Tracked and monitored vehicle performance and maintenance.
- Received new orders, prepared documentation, and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
CDL A OTR Driver
Eagle TransGroup
11.2019 - 11.2022
- Ensured timely deliveries by effectively communicating with dispatchers, shippers, and receivers throughout each transport.
- Navigated challenging weather conditions and road hazards with skill, minimizing potential for accidents while ensuring on-time deliveries.
- Established strong working relationships with fellow drivers, dispatchers, maintenance personnel, and other key stakeholders in the transportation process for seamless operations.
- Increased overall safety by conducting thorough pre-trip and post-trip inspections on vehicle equipment and load.
- Coordinated closely with dispatchers to address any issues that arose during trips such as schedule changes, breakdowns, or emergency situations.
- Adhered to all federal regulations and company policies, resulting in a clean driving record with no violations or accidents.
- Maintained accurate records of deliveries, hours of service, and fuel expenses for efficient reporting to management.
- Safeguarded transported goods by maintaining a high level of security and vigilance during overnight stops or extended layovers.
- Reduced delivery times by consistently planning optimal routes using GPS and road maps.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Operated with safety and skill to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Dropped and hooked trailers and changed configuration of equipment.
RENT COURT AGENT
EWRIT FILINGS LLC
01.2005 - 04.2019
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Implemented feedback system to gather client insights, driving continuous improvement.
- Developed referral program that significantly expanded client base.
- Analyzed competitive landscape to adjust strategies and stay ahead in market.
- Fostered relationships with industry stakeholders to enhance market positioning.
- Tailored communication strategies to different client segments, improving engagement.
- Facilitated training sessions for new agents, elevating overall team performance.
- Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
- Enhanced client portfolio by identifying and securing new partnerships.
- Developed new business and managed new and existing clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in rental transactions.
Education
CDL A - Truck Driving
AllState Careers
Baltimore, MD04-2019
Bachelor of Arts - History
Salisbury University
Salisbury, MD05-1998
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Dispatching procedures
- Problem-solving
- Route planning
- Schedule coordinatio
- Work order management
Timeline
DISPATCHER & MILITARY MOVE CO-ORDINATOR
Eagle TransGroup
12.2022 - Current
CDL A OTR Driver
Eagle TransGroup
11.2019 - 11.2022
RENT COURT AGENT
EWRIT FILINGS LLC
01.2005 - 04.2019
CDL A - Truck Driving
AllState Careers
Bachelor of Arts - History
Salisbury University