Annes Nur
San Diego,CA
Summary
Dedicated working professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Security Guard
City Wide Protection Services
San Diego , CA
08.2019 - Current
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Identified violators and escorted departing personnel to guard against theft of property.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Completed full building and grounds patrols to spot and investigate concerns.
- Contacted law enforcement in case of unauthorized persons, documents and materials.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Guest Service Concierge
SeaWorld Parks & Resorts
San Diego , CA
05.2018 - 08.2018
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Cuyamaca College
El Cajon, CA 01.2020 - Current
Diploma -
Helix High School
La Mesa, CA 08.2014 - 05.2018
San Diego Mesa College
San Diego, CA 09.2018 - 12.2019
Skills
Keen observer
Background investigations
Security operations experience
Legible report writing
Verbal and written communication
Relationship building and management
English fluency
Work ethic
Timeline
Cuyamaca College
01.2020 - Current
Security Guard
City Wide Protection Services
08.2019 - Current
San Diego Mesa College
09.2018 - 12.2019
Guest Service Concierge
SeaWorld Parks & Resorts
05.2018 - 08.2018
Diploma -
Helix High School
08.2014 - 05.2018