Annesa Whittle
Salt Lake City
Summary
Dynamic Accounts Receivable Resource at Cottonwood Health Care, recognized for exceptional customer service and innovative problem-solving. Leveraged data analysis to enhance operational efficiency and fostered teamwork, driving improved outcomes. Proven leadership in training and developing staff, ensuring compliance and excellence in financial reporting.
Overview
4
4
years of professional experience
Work History
Accounts Receivable Resource
Cottonwood Health Care
12.2024 - 03.2025
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
- Updated and maintained databases with current information.
Business Office Manager
Highland Care Ctr
12.2023 - 12.2024
- Answered phones promptly and directed calls appropriately.
- Maintained accurate records of customer accounts and transactions.
- Resolved customer complaints in a professional manner while maintaining high standards of service.
- Handled confidential company information in accordance with established protocols.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Utilized office management software and systems for streamlined operations and data management.
- Developed and maintained relationships with clients, addressing concerns and ensuring satisfaction.
- Ensured compliance with legal and regulatory requirements affecting the business office.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Delegated work to staff, setting priorities and goals.
Business Office Manager
Copper Ridge Health Care
05.2022 - 12.2023
- Answered phones promptly and directed calls appropriately.
- Organized filing systems for easy retrieval of documents.
- Prepared and presented reports on office performance, challenges, and strategies for improvement.
- Managed daily operations within the business office, ensuring efficient workflow and productivity.
- Maintained comprehensive records of business transactions and office activities for audit purposes.
- Monitored accounts receivable, advising of delinquencies or other account irregularities.
- Handled confidential information with discretion and integrity.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Trained, supervised and evaluated staff performance.
- Provided customer service support to clients by responding to inquiries in a timely manner.
- Maintained accurate records of customer accounts and transactions.
- Resolved customer complaints in a professional manner while maintaining high standards of service.
Assistant Business Office Manager
St Joseph Villa Nursing Home
04.2021 - 04.2022
- Analyzed financial data using spreadsheets software programs such as Excel or Access.
- Maintained accurate financial records and reports.
- Performed clerical duties such as filing, photocopying, faxing, and scanning documents.
- Created daily reports detailing cash receipts, disbursements and outstanding balances.
- Provided customer service support by responding to inquiries from staff members and external customers via phone or email.
- Greeted visitors and customers pleasantly to instill warm, inviting and professional atmosphere.
- Answered phones using multi-line system and transferred calls to appropriate parties.
- Researched issues regarding billing and resolved problems to maintain customer satisfaction.
Receptionist
Copper Ridge Health Care
12.2020 - 04.2021
- Prepared welcome packages for new hires.
- Performed data entry tasks into various computer systems accurately and promptly
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Compiled data from various sources into organized reports for management review
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Greeted visitors and provided them with assistance.
- Updated daily log book with information about visitors entering the premises.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted with special projects assigned by management when required.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Education
Some College (No Degree) - Medical Assistant
Canyons Technical Education Center
Sandy, UTHigh School Diploma -
West Jordan Highschool
West Jordan, UT06-2012
Skills
- Data analysis
- Accounts receivable
- Customer service
- Office management
- Customer relations
- Teamwork and collaboration
- Conflict resolution
- Problem solving
Timeline
Accounts Receivable Resource
Cottonwood Health Care
12.2024 - 03.2025
Business Office Manager
Highland Care Ctr
12.2023 - 12.2024
Business Office Manager
Copper Ridge Health Care
05.2022 - 12.2023
Assistant Business Office Manager
St Joseph Villa Nursing Home
04.2021 - 04.2022
Receptionist
Copper Ridge Health Care
12.2020 - 04.2021
Some College (No Degree) - Medical Assistant
Canyons Technical Education Center
High School Diploma -
West Jordan Highschool
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