Annesley Bauta
Humble,TX
Overview
29
29
years of professional experience
Work History
Dispatch Assistant
ABT BROTHERS, LLC
Houston, TX
06.2023 - Current
- Coordinated with warehouse staff to ensure efficient loading of trucks, enabling timely departures for scheduled routes.
- Liaised frequently with customers via phone or email to provide updates on order status or address any concerns they may have had.
- Collaborated with other departments to improve overall logistics performance, streamlining processes across the organization.
- Maintained accurate records of dispatch activities, ensuring timely delivery of goods and services.
- Managed the scheduling of drivers and vehicles to optimize resource allocation and reduce operational costs.
- Supported dispatch team in resolving issues promptly, minimizing delays and disruptions in service delivery.
- Provided administrative support to the dispatch team, including maintaining organized documentation systems for easy reference.
- Processed customer orders efficiently using company-specific software systems, ensuring all necessary information was captured accurately.
- Increased customer satisfaction by providing clear and concise information on deliveries and expected arrival times.
Server
Crew Staffing, LLC
Houston, TX
04.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Small Business Owner
AnyPrint
Holguín, Cuba
07.2018 - 10.2022
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
Director of Human Resources
Islazul S.A
Holguín, Cuba
08.1995 - 07.2018
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Structured compensation and benefits according to market conditions and budget demands.
Education
Specialist - Billing And Coding
03.2024
Seller Training - TABC
04.2023
Master Of Applied Science - Industrial Engineering
07.2009
Bachelor Of Science - Industrial Engineering
07.1995
Skills
- Transportation knowledge
- Dispatch Software Familiarity
- Deadline-oriented
- Route Planning
- Information Updates
- Claim Processing
- Diagnostic Codes
- Billing Systems and Software
- Billing Best Practices
- Microsoft Office
- Schedule Control
- Workforce Utilization
- Quality and Cycle Time Optimization
- Process Flow Diagram Development
Timeline
Dispatch Assistant - ABT BROTHERS, LLC
06.2023 - Current
Server - Crew Staffing, LLC
04.2023 - Current
Small Business Owner - AnyPrint
07.2018 - 10.2022
Director of Human Resources - Islazul S.A
08.1995 - 07.2018
National Healthcareer Association - Specialist , Billing And Coding
Texas Alcoholic Beverage Commission - Seller Training , TABC
The Chancellor of The Technical Higher Institute - Master Of Applied Science, Industrial Engineering
The Chancellor of Technical Higher Institute - Bachelor Of Science, Industrial Engineering