Annesley Santos
Lawrenceville
Summary
High school responsibilities were successfully balanced with part-time work. Entered hotel hospitality industry and gained experience in food service. Transitioned into sales role managing sales administration for three different properties: the Maison Event Center, Staybridge Suites, and Best Western Plus. Prioritized building strong client relationships through developing contracts and implementing effective sales strategies. Played key role in elevating sales through impactful marketing materials, ensuring customer satisfaction and loyalty. Actively represented company at Gwinnett County Chamber events, engaging with local businesses and effectively promoting services to potential clients and partners. Contributed to overall company growth by taking charge of all RFPs and leads in a prompt and professional manner.
Overview
3
3
years of professional experience
Work History
Sales Coordinator
JMS Family Lp
02.2024 - 01.2025
- Preformed as sales coordinator for 3 of the companies properties: The Maison Event Center, Staybridge Suites, and Sugarloaf Suites (formerly Best Western Plus).
- Joined at the start of opening of the Maison Event Center
- Secondary point of contact for all clients, and part of the entire negotiation and planning stages to then create all contracts and banquet event orders for events or groups of the hotel through STS.
- Developed marketing materials for all 3 properties; rack cards, event flyers, and managed the Facebook account for Best Western Plus.
- Tasked with receiving all in coming leads to the Maison, through phone and email. Responded to all in a timely manner, and set tour dates to begin planning events.
- Received and responded to RFP's sent to the hotel properties. This included RFP's sent from Simpleview and Cvent.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.Planned and executed events hosted at the Maison from start to finish.
- Attended Gwinnett Chamber and Partnership Gwinnett events as a representative of the company and Maison venue.
- Learned Lightspeed and Autoclerk front desk system, and during my time on front desk was able to raise Front Desk experience scores from failing to above 90%.
Bistro server/cashier
Courtyard by Marriott
07.2023 - 02.2024
- Would arrive Monday through Friday at 5:30 am to open and work the Bistro for breakfast.
- Executed catering for events/meetings hosted at the hotel, while also performing daily breakfast tasks.
- At my arrival guest Breakfast scores had been failing, and during my time their they were raised to 85% or above.
- Received employee of the month twice during the 7 months that I worked for the Courtyard property.
Cashier
Brown Bag Deli
07.2022 - 07.2023
- Within a week I was provided a key to the restaurant to open and close daily.
- Received incoming delivers, and would accurately stock all coolers twice a week.
- Learned how to work in fast paced restaurant environment, and multi task with online orders, phone orders, and in person customers with minimal employees on staff.
- Built customer relations, and loyalty to the restaurant through customer service.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Sociology -
Georgia State University
Atlanta, GA07.2023
High school or equivalent -
Peachtree Ridge High School
Suwanee, GA05.2021
Skills
- AutoClerk Cloud
- Lightspeed
- Cvent
- STS Cloud - sales and catering
- Marketing
- Customer Relations
- Event Planning
- Contract Management
- Customer communication
- Microsoft Office
- Attention to Detail
- Problem Resolution
Awards
Received employee of the month twice while with Courtyard by Marriott
References
- Anne Chen, Explore Gwinnett, anne@exploregwinnett.org, 404-849-8986
- Steve Wells, Hyatt Place Peachtree Corners, sdwel718@yahoo.com, 404-839-0612
Timeline
Sales Coordinator
JMS Family Lp
02.2024 - 01.2025
Bistro server/cashier
Courtyard by Marriott
07.2023 - 02.2024
Cashier
Brown Bag Deli
07.2022 - 07.2023
Sociology -
Georgia State University
High school or equivalent -
Peachtree Ridge High School
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