Anne Laurence-Spilman
Higbee,MO
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
29
29
years of professional experience
Work History
Police Court Clerk
City Of Moberly Police Department
07.2015 - Current
- Updated documents such as municipal codes and city charters.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Researched information in municipal archives upon request of public officials or private citizens.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Performed routine data entry or document management.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Prepared court documents for filing in alignment with established protocols to support compliance.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
Office Manager
Jerry Swartz State Farm Insurance
03.2000 - 07.2015
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
City Clerk
City Of Higbee, Missouri
08.2005 - 08.2008
- Updated documents such as municipal codes and city charters.
- Assisted in budget prep, expenditure review and budget administration.
- Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
- Issued public notification of official activities or meetings.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Stayed up-to-date on Missouri laws and licensing requirements to complete accurate and efficient reviews.
- Skilled at working independently and collaboratively in a team environment.
- Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
- Researched information in municipal archives upon request of public officials or private citizens.
- Updated operational records or licensing information using computer terminals.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on Missouri laws and licensing requirements to complete accurate and efficient reviews.
Administrative Assistant
John Davis, Family Tree Financial
06.1994 - 03.2000
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
Education
High School Diploma -
Northeast R-IV Cairo School
Cairo, MO05.1994
Skills
- Public Service
- Professional Correspondence
- Office Procedures
- Front Window Management
- Subpoena Service
- Records Request Coordination
- Clerical Support
- Legal Documents
- Office Management
- Documentation and Recordkeeping
- Court Records Research
- File Management
- Data Entry
Timeline
Police Court Clerk
City Of Moberly Police Department
07.2015 - Current
City Clerk
City Of Higbee, Missouri
08.2005 - 08.2008
Office Manager
Jerry Swartz State Farm Insurance
03.2000 - 07.2015
Administrative Assistant
John Davis, Family Tree Financial
06.1994 - 03.2000
High School Diploma -
Northeast R-IV Cairo School