Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anne Laurence-Spilman

Higbee,MO

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Police Court Clerk

City Of Moberly Police Department
07.2015 - Current
  • Updated documents such as municipal codes and city charters.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Performed routine data entry or document management.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.

Office Manager

Jerry Swartz State Farm Insurance
03.2000 - 07.2015
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Reported to senior management on organizational performance and progress toward goals.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.

City Clerk

City Of Higbee, Missouri
08.2005 - 08.2008
  • Updated documents such as municipal codes and city charters.
  • Assisted in budget prep, expenditure review and budget administration.
  • Supported municipal elections by preparing and distributing ballots, training election officers and tabulating results.
  • Issued public notification of official activities or meetings.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Stayed up-to-date on Missouri laws and licensing requirements to complete accurate and efficient reviews.
  • Skilled at working independently and collaboratively in a team environment.
  • Issued various permits and licenses such as marriage, hunting or dog licenses and collected appropriate fees.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Updated operational records or licensing information using computer terminals.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Stayed up-to-date on Missouri laws and licensing requirements to complete accurate and efficient reviews.

Administrative Assistant

John Davis, Family Tree Financial
06.1994 - 03.2000
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Managed department budgets and generated financial reports for management review.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

High School Diploma -

Northeast R-IV Cairo School
Cairo, MO
05.1994

Skills

  • Public Service
  • Professional Correspondence
  • Office Procedures
  • Front Window Management
  • Subpoena Service
  • Records Request Coordination
  • Clerical Support
  • Legal Documents
  • Office Management
  • Documentation and Recordkeeping
  • Court Records Research
  • File Management
  • Data Entry

Timeline

Police Court Clerk

City Of Moberly Police Department
07.2015 - Current

City Clerk

City Of Higbee, Missouri
08.2005 - 08.2008

Office Manager

Jerry Swartz State Farm Insurance
03.2000 - 07.2015

Administrative Assistant

John Davis, Family Tree Financial
06.1994 - 03.2000

High School Diploma -

Northeast R-IV Cairo School

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Anne Laurence-Spilman