Annessa Heaton
Great Falls ,MT
Summary
Results-driven operations director with a strong academic foundation in accounting and an MBA in business. Skilled in leadership, effective communication, and time management, with a track record of delivering results. Experience balancing professional responsibilities with family commitments has enhanced resilience and performance under pressure. Aiming to utilize skills and knowledge to contribute meaningfully in a new position.
Overview
22
22
years of professional experience
Work History
Accountant, Human Resources
Mechanix Unlimited
Great Falls, Montana
09.2025 - Current
- Managed payroll processing to ensure timely and accurate employee compensation.
- Administered employee benefits and maintained up-to-date records.
- Ensured compliance with labor laws and company policies during audits.
- Assisted with onboarding procedures for new hires and orientation sessions.
- Addressed employee relations issues by resolving grievances and complaints to maintain a positive work environment.
- Facilitated onboarding paperwork and processed changes for new hires, terminations, and pay rate adjustments.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Maintained financial records and prepared monthly budget reports.
- Reconciled bank accounts and prepared monthly financial reports.
Director of Operations
GYST House 1 & 2
Great Falls, MT
02.2024 - 08.2025
- Oversaw daily operations in addiction treatment homes, fostering a cohesive environment for employees and residents.
- Aligned staff schedules with state regulations and led regular compliance meetings.
- Acted as main point of contact for residents and staff, promoting a supportive environment.
- Created and implemented schedules for house activities, appointments, and meetings.
- Procured supplies to maintain timely availability of essential items for operations.
Secretary
Enlightening Minds
Great Falls, Montana
02.2024 - 08.2025
- Scheduled client appointments, optimizing workflow and enhancing service delivery.
- Coordinated staff schedules and organized meetings to ensure compliance with regulatory requirements.
- Functioned as main point of contact for both clients and employees, addressing concerns promptly.
- Managed billing processes, ensuring accurate client payments and timely resolution of insurance claims and denials.
Dispatcher
Turbo Auto Transportation
Great Falls, Montana
12.2009 - 01.2011
- Managed high call volumes to ensure prompt dispatch of services, enhancing response times.
- Coordinated vehicle transportation scheduling, optimizing driver assignments for timely service.
- Updated website listings and processed customer service orders, improving order accuracy and customer satisfaction.
Retail Sales Associate
Herbergers
Great Falls, Montana
01.2005 - 09.2009
- Facilitated customer purchases, enhancing in-store experiences and driving repeat business.
- Maintained visual merchandising standards, improving product visibility and customer engagement.
- Managed inventory and executed daily departmental tasks efficiently.
- Collaborated with team members and operated independently, contributing to a cohesive and efficient retail environment.
Education
MBA - Business
University of Phoenix
Tempe, AZ09-2025
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ01-2024
Associate of Arts - Accounting
University of Phoenix
Tempe, AZ02-2022
High School Diploma -
CMR
Great Falls, MT06-2009
Skills
- Payroll processing and compliance
- Project execution
- Training and development programs
- Prioritization
- Workflow streamlining
- Crisis communication
- Conflict resolution
- Attention to detail
- Customer engagement
Timeline
Accountant, Human Resources
Mechanix Unlimited
09.2025 - Current
Director of Operations
GYST House 1 & 2
02.2024 - 08.2025
Secretary
Enlightening Minds
02.2024 - 08.2025
Dispatcher
Turbo Auto Transportation
12.2009 - 01.2011
Retail Sales Associate
Herbergers
01.2005 - 09.2009
MBA - Business
University of Phoenix
Bachelor of Science - Accounting
University of Phoenix
Associate of Arts - Accounting
University of Phoenix
High School Diploma -
CMR