Anne Tatum W. Smith
Buena Vista,VA
Summary
To seek employment at Pyramid in Waynesboro, VA.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Associate
University Of Virginia, School Of Medicine
Charlottesville, VA, 22903
03.2024 - Current
- Verified insurance information to ensure accurate patient records.
- Scheduled appointments and managed patient flow effectively.
- Assisted patients with inquiries regarding services and procedures.
- Collected and entered patient demographic data into systems accurately.
- Collaborated with clinical staff to streamline operational workflows.
- Maintained confidentiality of patient information in compliance with regulations.
- Scheduled appointments for patients according to their needs and preferences.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Greeted patients and visitors in a friendly, professional manner.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Assisted with registration of new patients and updating existing patient records.
- Attended departmental meetings regularly to stay updated on policy changes.
- Coordinated with clinical staff regarding changes in patient status or care plans.
Activities Director
The Woodlands
Clifton Forge, VA, 24422
04.2023 - 01.2024
- Planned and organized recreational activities for diverse groups of participants.
- Developed engaging programs to enhance community involvement and enjoyment.
- Coordinated logistics for events, including scheduling, equipment, and supplies.
- Collaborated with staff to ensure smooth execution of daily activities.
- Trained and supervised volunteers to support event planning and operations.
- Communicated effectively with participants to gather feedback and improve services.
- Managed budgets for activities, ensuring responsible allocation of resources.
- Promoted events through social media and community outreach initiatives.
- Coordinated musical guests, movies and other types of resident entertainment.
- Maintained adequate supplies to meet activities needs.
- Conducted assessments to evaluate resident preferences for leisure time pursuits.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Kept activities spaces organized, clean and tidy.
- Upheld positive quality of life standards for residents of all ability levels.
- Used one-on-one meetings and small groups to engage residents in facility life.
Therapeutic Recreation/Activities Assistant
Kendal at Lexington
Lexington, VA
03.2021 - 04.2023
- Under the supervision of our department director, I planned and facilitated programs and completed thorough documentation regarding those programs and activities at Kendal, in both the nursing home and assisted living facilities.
- I utilized an online documentation platform that include patient charts.
- The programs were focused on multiple areas, including physical and mental health, spiritual needs and practices, social engagements, and overall wellbeing of those involved.
- I also completed activity assessments with the residents, which provide the staff with the residents' interests, preferences, and personal history as well as the formulation of care plans through the MDS and Matrix platforms.
- This position also requires a high level of confidentiality and privacy, and HIPAA laws and regulations are utilized on a daily basis.
- I utilized my mental health background in being able to understand the residents' cognition, behaviors, and moods to help them feel comfortable and/or communicate their needs.
- I helped to facilitate relationships between the staff, the residents, and their families by meeting with them, encouraging them to attend programs, and being there for them at their time of need, within the parameters of my job description.
Mental Health Clinician - Resident in Counseling
Rockbridge Area Community Services
Lexington, VA
04.2019 - 01.2021
- Under the supervision of a licensed mental health professional, I provided mental health services, including individual counseling, group counseling, and did so in person and through Telehealth for mental health and substance abuse therapy.
- In addition, I conducted intake assessments, completed thorough and complete documentation, and kept in close contact with other members of the mental health team and appropriate individuals that were involved in the clients' care.
- I maintained a high degree of confidentiality and am very aware of all HIPAA requirements and privacy protocols.
Produce Clerk
Kroger Stores
Lexington, VA
05.2018 - 04.2019
- Responsibilities: Maintain a clean and well stocked produce selection, assist customers, and assist with ordering products.
Cashier/Customer Service
Food Lion
Buena Vista, VA
06.2017 - 05.2018
- Responsibilities: Handling of cash on a daily basis, ensuring accurate money drawer amounts, providing excellent customer service, and maintaining store cleanliness.
After School Counselor and Summer Camp Counselor
Roanoke Valley YMCA
Lexington, VA
09.2015 - 05.2017
- Responsibilities: Coordinating after school activities for children ages 5 to 12 and managing finances.
Sales Associate
The Shoe Dept
Lexington, VA
07.2015 - 09.2015
- Responsibilities: Selling apparel, handling of cash on a daily basis, assisting customers, and maintaining inventory.
Wireless Retail Sales Consultant
GoWireless Premium Retailer
Lexington, VA
10.2014 - 06.2015
- Responsibilities: Providing excellent customer service when selling technology, trouble-shooting technical problems on cellular devices/laptops, and tablets.
- Maintaining cleanliness of the store as well as maintaining inventory, counting and cashing out money drawers at the end of shift.
Education
Masters in Clinical Counseling - Clinical Counseling
Capella University
03.2019
Bachelors of Science - Psychology
Radford University
05.2014
Associates Degree - General Studies
Dabney S. Lancaster Community College
05.2012
Skills
- Microsoft Office
- Customer Service
- Trouble-shooting
- Individual / Group Counseling
- Mental Health Counseling
- Crisis Intervention
- Addiction Counseling
- Group Therapy
- Produce Experience
- Behavioral Health
- Intake Experience
- Behavioral Therapy
- Curriculum Development
- Motivational Interviewing
- Child & Family Counseling
- Program Development
- Presentation Skills
- Meeting Facilitation
- Cognitive behavioral therapy
- Case management
- Research
- HIPAA compliance
- Communication strategies
- Community outreach
- Payment processing
- Strong empathy
- Crisis management
- Applied behavior analysis
- Child protective services
- Money handling
Certification
- Virginia State Driver's License, 09/01/10, 02/28/28, Valid Driver's License in the state of Virginia
- First Aid CPR AED, 07/01/15, 10/31/17, Certified in First Aid, CPR, and AED
- Certified Montessori Dementia Care Professional, 06/01/21, Present, Certified in providing care, understanding, and patience when working with individuals with dementia.
Additional Information
Experience with Microsoft Office, handling of cash with accuracy, and can work proficiently independently or with other individuals.
Awards
SMART Recognition, Perfect '10' Score in Customer Service Ratings and Outstanding NPS Results, 04/01/15
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Affiliations
- Continuing research and expanding my knowledge base in herb and crystal uses, continuing practicing and honing my knowledge of tarot and oracle readings and different decks, gardening, and creating art.
References
References available upon request.
Timeline
Patient Access Associate
University Of Virginia, School Of Medicine
03.2024 - Current
Activities Director
The Woodlands
04.2023 - 01.2024
Therapeutic Recreation/Activities Assistant
Kendal at Lexington
03.2021 - 04.2023
Mental Health Clinician - Resident in Counseling
Rockbridge Area Community Services
04.2019 - 01.2021
Produce Clerk
Kroger Stores
05.2018 - 04.2019
Cashier/Customer Service
Food Lion
06.2017 - 05.2018
After School Counselor and Summer Camp Counselor
Roanoke Valley YMCA
09.2015 - 05.2017
Sales Associate
The Shoe Dept
07.2015 - 09.2015
Wireless Retail Sales Consultant
GoWireless Premium Retailer
10.2014 - 06.2015
Masters in Clinical Counseling - Clinical Counseling
Capella University
Bachelors of Science - Psychology
Radford University
Associates Degree - General Studies
Dabney S. Lancaster Community College
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