ANNETTA HARBIN
Hesperia,CA
Summary
Productive Customer Service Representative experienced in supporting high-volume task loads and enhancing customer satisfaction. Achieved improved operational processes through effective communication, problem-solving, and multitasking skills. Focused on building positive relationships and contributing to team success.
Overview
21
21
years of professional experience
Work History
Remote Customer Service Representative
Aetna, CVS Health
Hesperia, California
06.2025 - Current
- Delivered exceptional customer service through live chat, effectively addressing customer needs and enhancing overall experience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer issues through effective communication and problem-solving.
- Resolved escalated complaints, ensuring timely resolutions that improved customer retention.
- Assisted customers with inquiries, providing relevant product information to enhance customer satisfaction.
- Maintained detailed records of customer interactions and transactions.
- Utilized CRM systems to track customer requests and follow-up actions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Motor Vehicle Representative
Department of Motor Vehicles
Victorville, California
06.2005 - 02.2022
- Organized files containing sensitive customer information in a secure manner according to established guidelines.
- Resolved escalated issues and complaints from dissatisfied customers, ensuring satisfactory outcomes and enhancing customer satisfaction.
- Processed applications for driver's licenses, identification cards, and learner's permits.
- Responded to customer inquiries regarding driving records, insurance requirements, and other related topics.
- Handled escalated issues or complaints from dissatisfied customers professionally and efficiently.
- Guided customers through motor vehicle registration and title transactions, providing clear instructions to ensure compliance with regulations.
- Facilitated processing of applications for driver's licenses, identification cards, and learner's permits, ensuring accuracy and timely completion.
Education
Diploma -
John Marshall High School
Los Feliz, CaliforniaLos Angeles City College
Los Angeles, CaliforniaSkills
- CRM software utilization
- Customer data management
- Customer service
- Live chat support
- Complaint resolution
- Problem resolution
- CRM management
- Title processing management
- Multitasking and organization
- Time management
- Remote communication
- Effective communication
- Verbal and written communication
- Effective listening
- Empathy and patience
- Calm demeanor
- Conflict resolution
- Client relations
- Staff training
- Adaptive Learning
- Dual screen processing experience
LANGUAGE
English, Native
Timeline
Remote Customer Service Representative
Aetna, CVS Health
06.2025 - Current
Motor Vehicle Representative
Department of Motor Vehicles
06.2005 - 02.2022
Diploma -
John Marshall High School
Los Angeles City College