Stamford B. Jackson Sr.
Saginaw,USA
Summary
Accomplished in claims processing and settlement negotiation, I leveraged my expertise at State Farm Insurance to enhance team collaboration and improve customer satisfaction. Skilled in policy interpretation and interpersonal communication, I successfully managed complex claims, driving efficient resolutions and fostering trust. My proactive approach and decision-making abilities have consistently contributed to organizational achievements.
Overview
11
11
years of professional experience
Work History
Claims Associate
State Farn Insurance
10.2024 - Current
- Reviews and resolves claims
- Customer service: Provide a good customer experience by answering calls, responding to inquiries, and resolving claims
- Claim processing: Receive and process claim information, and document claim files
- Claim investigation: Investigate claims to determine the extent of State Farm's liability
- Policy coverage: Apply policy coverage to claims
- Examined automobile policies with third-party liability, accident benefits, and collision benefits.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Provided technical advice on complex claim issues to internal staff members.
- Verified details with policyholders and requested additional information.
- Resolved customer complaints related to denied or delayed claims in a professional manner.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Adjusted and claims under close supervision of more experienced claims team members.
- Collaborated with fellow team members to manage large volume of claims.
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
- Negotiated settlements with claimants and attorneys to resolve claims efficiently and fairly.
Associate Director Remote
Rare Diamonds Sisters LLC
Fort Worth , TX
11.2023 - Current
- Follow communication scripts when handling different topics
- Identify customers’ needs clarify information, research every issue and provide solutions
- Build sustainable relationships and engage community organizations
- Meet property management, support residents in developing independently
- Keep records of financial expenses, insurance verification, program operations
- Collaborated with finance department to manage budget and forecast expenses.
- Facilitated team meetings to discuss progress and address challenges.
- Implemented customer service initiatives to improve client satisfaction.
- Led and drove collaboration with internal teams and partners to meet expected timelines, budget and quality standards.
- Assisted senior leadership team in developing long-term strategic plans for the organization.
Senior Pastor
Kingdom Vision International Church
07.2023 - Current
- Prepare and deliver sermons
- Ongoing Counseling and support
- Communicate with and handle all outside speakers, coordinating travel arrangements
- Assist with Structure & Management of Business Flow
- Organize and lead regular religious services
- Lead, mentor and schedule organizational leadership
- Lead team meetings to discuss upcoming projects and events.
- Oversaw all religious ceremonies such as weddings and funerals.
- Preached and ministered to members and congregation through multiple avenues of communication.
- Assessed needs of congregation by conducting surveys or interviews.
- Assisted in recruiting new volunteers for various ministries within the church.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Devised and implemented congregational membership expansion tactics.
- Developed and implemented an outreach program to engage with the community.
- Organized mission trips both domestically and abroad for church groups.
- Referred families and individuals to community support services, psychologists, or doctors for necessary care.
- Engaged in interfaith, community and recreational activities for religious programs.
- Reached out to unchurched, new residents or inactive church members.
- Coordinated with stewardship committee to advocate biblical stewardship when promoting congregational benevolence.
Medicare Sales Field Agent
Care Plus Health Plans
11.2023 - 05.2024
- Build community relationships/ provide excellent care and advise for Medicare recipients
- Drive self-generated goals
- Perform admin duties such as preparing time sheets, job status reports, expense reports
- Diagnose and trouble shoot service issues
- Maintain meet and exceed monthly performance goals
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Developed presentations for customers based on their individual needs and interests.
- Created promotional materials such as flyers, brochures, and ads to increase brand awareness.
- Ensured compliance with safety protocols when working in hazardous conditions.
- Participated in training sessions designed to enhance knowledge of products and services.
- Managed rights of way, easement and dedication processes.
Customer Care / Insurance Sales Consultant
USSA Corporation
05.2023 - 11.2023
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers’ needs clarify information, research every issue and provide solutions
- Build sustainable relationships and engage customers by going the extra mile
- Meet personal/team qualitative and quantitative targets, sales for insurance home owner, car and rental
- Keep records of all conversations in call center data base
- Responded to inquiries and explained product features and service advantages to potential customers.
- Provided leadership and training for new agents regarding industry best practices and company policies.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Strengthened traceability by developing organization systems for keeping records, reports, and agendas.
Inside Sales Representative Work Remotely
Transact Insurance
08.2022 - 05.2023
- Manage large amounts of inbound and outbound calls
- Build sustainable relationships and trust with members through open and interactive communication
- Provide accurate, valid and complete information utilizing investigative and troubleshooting skills
- Identify and solve members needs with patience and empathy
- Match customers with the right Insurance Plan through specialized education and support
Field Sales and Service Rep
Simply Healthcare Plans
06.2021 - 08.2022
- Identify key sales opportunities to enhance company revenue
- Develop professional healthy relationships with clients, management and internal staff
- Perform admin duties such as preparing time sheets, job status reports, expense reports
- Diagnose and trouble shoot service issues
- Maintain meet and exceed monthly performance goals
- Organized events such as trade shows, conferences, seminars.
- Prepared detailed quotes for prospective customers.
- Conducted market research to identify selling possibilities and evaluated customer needs actively.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Attended team meetings to discuss strategies for meeting sales goals and objectives.
Independent Medicare Sales Broker
Garland Insurance
10.2019 - 06.2021
- Build community relationships/ provide excellent care and advise for Medicare recipients
- Identify customers’ needs clarify information, research every issue and provide solutions
- Build sustainable relationships and engage customers by going the extra mile
- Identify key sales opportunities to enhance revenue
- Develop healthy Sales and follow up skills
- Daily recordkeeping of personal information (HIPPA)
Customer Care Specialist Tier 3
Humana
10.2017 - 10.2019
- Manage large amounts of inbound and outbound calls in a timely manner
- Build sustainable relationships and trust with members through open and interactive communication
- Provide accurate, valid and complete information utilizing investigative and troubleshooting skills
- Identify and solve members needs with patience and empathy
- Handle member complaints provide appropriate solutions and alternatives within specified time limits
- Follow-up to ensure relationship
- Keep records of all conversations in call center data base
- Meet personal/team qualitative and quantitative targets
Customer Care Agent/Tier 2
DS Services America
05.2016 - 10.2017
- Managed large amounts of inbound and outbound calls in a timely manner
- Followed communication scripts when handling different topics
- Identified customers’ needs clarify information, research every issue and provide solutions
- Seized opportunities to up sell products when they arise
- Built sustainable relationships and engage customers by going the extra mile
- Kept records of all conversations in call center data base
- Frequently attended educational seminars to improve knowledge and performance level
- Met personal/team qualitative and quantitative targets
Customer Care Agent
Sykes Enterprises
12.2015 - 05.2016
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers’ needs clarify information, research every issue and provide solutions
- Build sustainable relationships and engage customers by going the extra mile
- Meet personal/team qualitative and quantitative targets
- Keep records of all conversations in call center data base
Associate Pastor
New Genesis, Inc.
10.2013 - 05.2016
- Board of Council Member
- Prepare and deliver sermons
- Ongoing Counseling and support
- Communicate with and handle all outside speakers, coordinating travel arrangements
- Assist with Structure & Management of Business Flow
- Organize and lead regular religious services
- Lead, mentor and schedule organizational leadership
Education
Administrative Professional Certification - American Management Association of Administrative Professionals
Bermuda College
Bermuda09.2011
Spare Parts Management Seminar -
Mitsubishi Corporation
Japan10.2004
Customer Service Initiative -
HWP Group/Bill Werst – Growth Associates
Indiana, USA07.2004
Organized Businessperson -
Bermuda Training Board Seminar
Bermuda05.2004
Supervisory Management -
Community Education & Development Program
02.2004
Associate Degree - Hospitality Management
Tampa College
10.1992
Bermuda Secondary School Certificate -
Warwick Secondary School
Bermuda06.1988
Skills
- Claims processing
- Policy interpretation
- Claims
- Settlement agreements
- Accident review
- Claims investigation
- Documentation research
- Time management
- Team collaboration
- Documentation review
- Insurance claims review
- Settlement negotiation
- Allocating claims
- Insurance regulations
- Coverage determination
- Interpersonal communication
- Settlement determinations
- Accident investigations
- Claims trend analysis
- Decision-making
Professional Accomplishments
- 15 Years Service Bermuda Regiment (Army)
- Associate of Science Hospitality Management
- Implemented employee engagement program - increased productivity by 25%
- Customer Service Management
- Warehouse Management
- Florida Security Class D and G License
- Florida 215 Life and Health Insurance License, Property & Casualty License
Timeline
Claims Associate
State Farn Insurance
10.2024 - Current
Associate Director Remote
Rare Diamonds Sisters LLC
11.2023 - Current
Medicare Sales Field Agent
Care Plus Health Plans
11.2023 - 05.2024
Senior Pastor
Kingdom Vision International Church
07.2023 - Current
Customer Care / Insurance Sales Consultant
USSA Corporation
05.2023 - 11.2023
Inside Sales Representative Work Remotely
Transact Insurance
08.2022 - 05.2023
Field Sales and Service Rep
Simply Healthcare Plans
06.2021 - 08.2022
Independent Medicare Sales Broker
Garland Insurance
10.2019 - 06.2021
Customer Care Specialist Tier 3
Humana
10.2017 - 10.2019
Customer Care Agent/Tier 2
DS Services America
05.2016 - 10.2017
Customer Care Agent
Sykes Enterprises
12.2015 - 05.2016
Associate Pastor
New Genesis, Inc.
10.2013 - 05.2016
Administrative Professional Certification - American Management Association of Administrative Professionals
Bermuda College
Spare Parts Management Seminar -
Mitsubishi Corporation
Customer Service Initiative -
HWP Group/Bill Werst – Growth Associates
Organized Businessperson -
Bermuda Training Board Seminar
Supervisory Management -
Community Education & Development Program
Associate Degree - Hospitality Management
Tampa College
Bermuda Secondary School Certificate -
Warwick Secondary School
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