ANNETTE ABUNDA
Summary
Dedicated front desk agent with strong customer service expertise and proficiency in property management software. Committed to enhancing guest experiences through effective communication and prompt issue resolution.
Overview
11
11
years of professional experience
Work History
FRONT DESK AGENT
Marriott Fairfield Inn & Suites
Pacifica, CA
01.2023 - 10.2024
- Greeted and checked in guests, ensuring a warm, welcoming experience upon arrival.
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments.
- Responded to guest inquiries and resolved issues promptly and professionally.
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms.
- Maintained a clean and organized front desk area at all times for efficient operations.
- Utilized property management software to update guest profile, record preferences, and track special requests for future visits.
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution.
- Trained new front desk agents on procedures and customer service best practices.
FRONT DESK AGENT
Inn at Rockaway
Pacifica, CA
01.2022 - 01.2023
- Oversaw guest check-ins and check-outs, ensuring smooth operations.
- Managed online and phone reservations.
- Handled cash transactions and collaborated with housekeeping for guest requests.
- Used upselling techniques to promote hotel services.
- Assisted in resolving billing issues.
- Trained new staff on procedures.
- Maintained a clean and organized front desk and lobby area.
FRONT DESK AGENT
Ocean View Inn
Montara, CA
01.2021 - 01.2022
- Provided a positive guest experience through efficient check-ins and check-outs.
- Managed reservations and provided information on amenities and local attractions.
- Collaborated with housekeeping to fulfill guest room requests.
- Maintained an organized front desk area to support efficient operations.
COSTUME DESIGNER
Pacifica Spindrift Players
Pacifica, CA
01.2014 - 01.2021
- Researched, designed, and created costumes aligned with production concepts.
- Managed costume creation, including making, purchasing, and refurbishing.
COSTUME DESIGNER
Spindrift School of Performing Arts
Pacifica, CA
01.2017 - 01.2018
- Designed and crafted costumes for school productions, ensuring alignment with directors' vision.
PRODUCTION MANAGER
Pacifica Spindrift Players
Pacifica, CA
01.2015 - 01.2016
- Collaborated with director to outline audition process and create rehearsal schedule.
- Hired and managed a production staff, providing guidance and support to achieve department goals.
- Developed and maintained production schedules.
- Oversaw production operations, ensuring efficient and timely completion of projects.
- Tracked all expenditures of the production, upheld budget, distributed stipend checks, filled out expense report.
- Facilitated and approved posters, flyers, and postcard designs.
- Arranged publicity shots with photographer. Crafted news story written for the Tribune.
Education
ASSOCIATE IN ARTS - GENERAL
Fresno City College
Fresno, CABACHELOR OF ARTS - THEATRE
SF State University
San Francisco, CASkills
- Reception operations
- Customer service expertise
- Property management software
- Task organization
- Production management
- Critical thinking
- Skilled in Office Suite
- Fundamental accounting
Timeline
FRONT DESK AGENT
Marriott Fairfield Inn & Suites
01.2023 - 10.2024
FRONT DESK AGENT
Inn at Rockaway
01.2022 - 01.2023
FRONT DESK AGENT
Ocean View Inn
01.2021 - 01.2022
COSTUME DESIGNER
Spindrift School of Performing Arts
01.2017 - 01.2018
PRODUCTION MANAGER
Pacifica Spindrift Players
01.2015 - 01.2016
COSTUME DESIGNER
Pacifica Spindrift Players
01.2014 - 01.2021
ASSOCIATE IN ARTS - GENERAL
Fresno City College
BACHELOR OF ARTS - THEATRE
SF State University
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