Annette Alonso
2016 Terri Creek Dr. Fuquay-Varina,North Carolina
Summary
Experienced in delivering exceptional customer service, collaborating effectively within teams, and upholding a high level of professionalism. Strong skill set in computer proficiency, including Microsoft Office, Google Drive, and Google Docs. Bilingual proficiency in written and conversational Spanish brings added value to the organization. Highly motivated to contribute knowledge and expertise to a new role at Old Navy, with a strong desire to advance my career and expand skills.
Overview
8
8
years of professional experience
Work History
Lead Associate
Old Navy
10.2023 - Current
- Built strong relationships with customers through positive attitude and attentive response
- Mentored and guided employees to foster confidence and integrity
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values
- Increased profitability and productivity by communicating effectively and personally with customers and coworkers
- Minimized downtime to increase productivity
- Increased customer service success rates
Teacher, Assistant Teacher, Substitute Teacher
Wake County School System
12.2016 - 03.2023
- Work as a team to implement kindergarten curriculum `
- Administer assessments and document data
- Analyze data to assist with planning
- Provide one on one, small and whole group instruction
- Assist with data collection/observations
- Prepare classroom for daily activities
- Assist with Spanish interpretation
- Document parent communications for quarterly reports
Education
Bachelor of Science - Human Development And Family Studies
University of North Carolina At Greensboro
Greensboro, NC08.1994
Skills
- Customer Service Professional
- Over twenty-seven years of experience as a Pre-Kindergarten teacher, Kindergarten teacher, Preschool Instructional Assistant and Substitute teacher
- Exemplary Communication skills
- Bi-lingual in Spanish and English
- Extensive computer skills
- Trained in assessment and data collection
- Skilled at implementing and adjusting plans according to data
- Enthusiastic participant in team building activities, teamwork and professional development
Timeline
Lead Associate
Old Navy
10.2023 - Current
Teacher, Assistant Teacher, Substitute Teacher
Wake County School System
12.2016 - 03.2023
Bachelor of Science - Human Development And Family Studies
University of North Carolina At Greensboro
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