Annette Alvarado
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Currently working as a Senior Training Manager/Project Manager. Bringing 9 years of working experience in Design. Working on and continually learning many aspects of both the design process as well as Project Management. Successful at developing and improving training programs for existing and new hire employees at all levels. Good communicator, planner, and conflict manager with an advanced understanding of training needs for each department. Expertise in Vyond video software, Articulate, and Adobe.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Training Manager - Design
AT&T
01.2014 - Current
- Design-centric content creation.
- Conducted needs assessments to identify training gaps and determine learning objectives
- Designed and developed engaging e-learning modules using multimedia tools and instructional design principles
- Collaborated with subject matter experts to gather content and ensure accuracy and relevance
- Managed multiple projects simultaneously, ensuring adherence to project timelines and budgets
- Conducted evaluations and assessments to measure the effectiveness of training programs and made recommendations for improvement
- Project Management in conjunction with Design Projects - Performed Analysis, Created HLDP, and managed all planning, organizing, and executing of projects
- Monitored project progress and reported on key milestones and deliverables
- Assisted in the development of project documentation, including project plans (using Smartsheet) and status reports
- Professional Development: -Agile Certified 2022 - AT&T Agile Boot Camp Certification - Project Management course completed – 5/2/2022
- Attended internal workshops and conferences on instructional design and project management best practices
- Participated in online courses and webinars to stay updated on latest trends and technologies in instructional design
- Received Connection Award 2021: Annette showed tremendous leadership in managing Experience the Change project. Due to a very aggressive deadline, Annette meticulously executed her strategy with a detailed design plan that she used throughout the project to keep deliverables on track and client partners accountable. She was faced with challenges such as scope creep and lack of participation from client partners. She flawlessly navigated these challenges, met her deadline, and delivered an amazing design project. The client Director (Mike Elli) personally thanked Annette for her hard work. While working on Experience the Change project, she kept up with other redesign training due dates and tasks. Annette went above and beyond for this high-profile project
- Rating Label Achieves-Excels-Solid - 2021/2022
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Attended regular project team meetings to provide regular status updates on activities and identify any issues or challenges.
- Generated course material and curricula based on student-centered learning.
- Worked with subject matter experts to identify the target audience's training needs.
- Conducted training courses and prepared videos for long-term use.
- Designed course materials and supported implementation.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
Manager
AT&T
01.2005 - 01.2013
- Back Office Support group in the inception of U-verse
- Managed Contract agents that supported Techs in the field
- Managed 10-20 Direct Reports (contract employees.)
- Managed work schedules, Monitor Phone Call Queues for agent availability, and handling escalations
- Worked in this position successfully for 3 years and then I transitioned to being a Manager in VOIP during the inception
- Managed Offshore back-office agents that performed offline work clearing VOIP and U-verse Orders
- Each manager in this position managed workflows, 20-60 agents, managed production numbers, and trained agents.
Training Manager
AT&T
01.1999 - 01.2013
- In Credit & Collections
- Trained NH agents (English and Bi-Lingual Spanish) - Usually 12-15 per class
- Traveled to several cities during the Mergers with AT&T, PAC Bell, and Ameritech doing training and learning processes.
- Monitored and evaluated training performance to determine quality and cohesiveness
- Conducted orientation sessions and organized on-the-job training for new hires
- Communicated all learning and performance objectives, schedules, and training assessments to upper management
- Collaborated with other departments to align training programs with organizational goals and objectives
- Assisted in development of employee assessments to measure training value
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources
- Trained new hires to perform cross-training exercises with experienced workers.
Education
Associate of Arts - Business Administration
Phoenix Institute/AXIA International University
Phoenix, AZ05.2000
Skills
- Instructional Design:
- Proficient in conducting needs assessments, designing, and developing instructional materials, and evaluating effectiveness of training programs
- Project Management: Experienced in leading cross-functional teams, managing project timelines and budgets, and ensuring successful project delivery
- Learning Management Systems (LMS): Familiarity with various LMS platforms and ability to effectively utilize them for course delivery and tracking
- Multimedia Development: Skilled in using authoring tools such as Articulate Storyline, Adobe, Vyond, Articulate Rise, Lighthouse, and Camtasia to create interactive and engaging e-learning modules
- Collaboration and Communication: Strong interpersonal skills, able to collaborate with subject matter experts and stakeholders to gather requirements and ensure alignment throughout instructional design process
- Analytical Thinking: Ability to analyze data and feedback to continuously improve instructional materials and learning experiences
- ADDIE expertise
- Process evaluation and enhancement
- Adult learning theories
- Training solutions development
- Written and oral communication
- Course development
- Time management
- Organization and Time Management
Accomplishments
- Collaborator in the development of several projects. A trailblazer in implementing the use of Vyond videos to successfully enhance the learner's experience.
- Received Connection Award 2021 based on the below:
Annette showed tremendous leadership in managing the Experience the Change project. Due to a very aggressive deadline, Annette meticulously executed her strategy with a detailed design plan that she used throughout the project to keep deliverables on track and client partners accountable. She was faced with challenges such as scope creep and lack of participation from client partners. She flawlessly navigated these challenges, met her deadline, and delivered an amazing design project. The client Director (Mike Elli) personally thanked Annette for her hard work. While working on Experience the Change project, she kept up with other redesign training due dates and tasks. Annette went above and beyond for this high-profile project.
Certification
Agile Certification 2021/2022.
Project Management course completion 2021/2022.
Languages
Spanish
Native or Bilingual
Timeline
Senior Training Manager - Design
AT&T
01.2014 - Current
Manager
AT&T
01.2005 - 01.2013
Training Manager
AT&T
01.1999 - 01.2013
Associate of Arts - Business Administration
Phoenix Institute/AXIA International University