Annette Alvarez
Las Vegas,NV
Summary
Passionate about creating unforgettable shopping experiences that inspire and delight customers, I excel at understanding their needs and offering tailored product recommendations. With a proven ability to collaborate effectively with teams to exceed store goals, I bring expertise in merchandising, stocking, preparing online orders, and cashiering to ensure smooth operations and happy customers. Strong focus on teamwork and adaptability ensuring seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
3
3
years of professional experience
Work History
Courtesy Clerk
Albertsons
02.2020 - 08.2021
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Maintained clean and tidy checkout area to optimize service delivery.
- Ensured safety and sanitation standards were met through regular cleaning of store equipment and surfaces.
- Upheld high standards of professionalism while interacting with customers, coworkers, and supervisors alike.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Hospitality Worker
Zupas Cafe
10.2021 - 12.2022
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
Education
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas
Las Vegas, NV05-2026
Skills
- Bilingual (English and Spanish)
- Problem-solving
- Time management
- Teamwork and collaboration
- Multitasking
- Hospitality services
- Excellent communication
- Cash handling
- Organizational skills
- Conflict resolution
- Computer skills
- Cleaning and sanitizing
- Supply restocking
- Item recommendation
- Excellent customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Hospitality Worker
Zupas Cafe
10.2021 - 12.2022
Courtesy Clerk
Albertsons
02.2020 - 08.2021
Bachelor of Arts - Criminal Justice
University of Nevada, Las Vegas
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