Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline

Annette Andreoli

Lakewood Ranch,FL

Summary

Experienced RN DSC Reviewer with over 12 years of experience in The Joint Commission. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated RN professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic RN Quality Assurance or Office Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Microsoft Outlook, Zoom, Electronic Medical Records and training in Robust Practice Improvement (RPI). Motivated to learn, grow and excel in healthcare.

Overview

15
15
years of professional experience

Work History

RN DSC Reviewer

The Joint Commission
Oak Brook Terrace, IL
02.2010 - Current
  • Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
  • Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
  • Evaluated and monitored care and services throughout shift to improve quality levels.
  • Coordinated nursing activities and staffing with health-related, therapeutic and support services to streamline service delivery.

Generalist Reviewer evaluating care, treatment and services in the acute hospital setting, clinic settings, rehabilitation and long term care settings.

Completed a total of 129 hospital reviews each year taking place in either a hospital setting, long term care, rehabilitation or clinic.

Assisted with annual competency at The Joint Commission ensuring training was complete regarding a variety on new computer system upgrade and review processes.

RPI Certified Yellowbelt

  • Adhered to social distancing protocols and wore mask or face shield
  • Maintained energy and enthusiasm in fast-paced environment
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Increased customer satisfaction by resolving issues
  • Resolved problems, improved operations and provided exceptional service
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Developed team communications and information for meetings

RN Director of Patient Care

EnglewoodHospital
Englewood, NJ
07.2008 - 02.2011
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Provided direct patient care, stabilized patients and determined next course of action.

Was responsible $800,000 budget related to the management of the stroke , oncology and bloodless programs..

  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds and thoracic trauma.
  • Kept optimal supply levels in treatment rooms, triage and other areas to meet typical patient loads.
  • Minimized hospital stays with recovery-centered approaches, reducing average in-patient stay length.
  • Orchestrated quality-driven, cost-effective care in high-volume trauma center setting.
  • Contributed substantially to successful department JCAHO accreditation by consistently operating to highest standards of care.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Led successful team comprised of RNs, LPNs and ancillary staff.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
  • Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Provided exceptional care to high-acute patients needing complex care such as ventilator management, extensive wound care and rehabilitation.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Managed care from admission to discharge.
  • Ensured hospital was at The Joint Commission and CMS standards at all times.
  • Built Primary Stroke Program to a Comprehensive level. Also working with physicians and administration was able to get the hospital cancer program reaccredited.

Education

MBA -

University of Phoenix, Tempe, AZ
03.2010

Also received a Masters in Healthcare Management the same year.

RN BSN - Nursing

University of Kentucky, Lexington, KY
05.1997

Skills

  • Policy and Program Development
  • Interdepartmental Functions Coordination
  • Information Systems Development
  • Operational Records Maintenance
  • In-Service Programs
  • Operating Plans Development
  • Compliance Issues
  • Preventive Healthcare
  • Service Utilization Improvements
  • Facility Inspections
  • Operational Standards
  • Infection Control Procedures
  • Health Information Systems (HIS)
  • Clinical Quality Program Standards
  • Medical Programs Implementation
  • Code Compliance
  • Medicare Compliance
  • Stakeholder Coordination
  • Project Implementation
  • Problem Identification
  • Interdisciplinary Care
  • Accreditation Coordination
  • HIPAA Guidelines
  • Medical Auditing
  • Special Events
  • Quality Assurance Controls
  • Compliance Advisory
  • Standards Administration
  • Organizational Goal Development
  • Staff Meetings
  • Logistics Project Management
  • Patient Confidentiality
  • Accuracy Verification
  • Database Updates
  • Electronic Health Records Systems
  • Special Projects
  • Customer Satisfaction
  • Standard Operating Procedures Understanding
  • Data Compilation
  • Operational Requirements
  • Administrative Duties
  • Ability to Catch Errors
  • Data Communications
  • Service Quality
  • Critical Thinking
  • Regulatory Guidelines
  • Program Operations
  • Customer Support Needs Assessment
  • Data Review
  • Workflow Processes

Accomplishments

  • Collaborated with team of 3 in the development of Program Template Development.
  • Achieved new schedule process by completing assessment of process with a peer and the schedule department with accuracy and efficiency.
  • Achieved staff development with new computer system process through effectively helping with education during annual competency
  • Collaborated with team of 5 in the development of multiprogram review process.
  • Collaborated with team of 5 in the development of Cite checklists..

Timeline

RN DSC Reviewer - The Joint Commission
02.2010 - Current
RN Director of Patient Care - EnglewoodHospital
07.2008 - 02.2011
University of Phoenix - MBA,
University of Kentucky - RN BSN, Nursing
Annette Andreoli