ANNETTE BAPTISTE
Covington,GA
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Strong knowledge of Medical Reception tasks, Medical Terminology, A/R Representative, Collections, Payment Posting and paperwork processing requirements. Communicates clearly in person and on telephone. I have 20+ years experience.
Overview
13
13
years of professional experience
Work History
Front Office Specialist
Wellstar Medical Group
05.2024 - Current
- Applied HIPAA privacy and security regulations while handling patient information
- Obtained necessary signatures for privacy laws and consent for treatment
- Processed patient responsibility estimate determined by insurance at pre-registration
- Verified demographics and insurance information to register patients in computer system
- Interviewed patients upon entrance to hospital/clinic, gathered appropriate information and entered data into electronic system
- Mentored new employees on procedures and policies to maximize team performance
Patient Account Representative/Collections
Emory Saint Joseph's Hospital
03.2022 - 06.2023
- responsible for managing patient billing by interacting directly with patients, insurance companies, and internal departments to verify insurance coverage, process payments, answer billing inquiries, resolve billing issues, and ensure accurate account balances, essentially acting as the primary point of contact for patients regarding their medical bills.
- Posted payments and processed refunds.
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Improved customer satisfaction by promptly addressing and resolving collection inquiries and concerns.
- Electronically submitted bills according to compliance guidelines.
Various Temporary Position
Various Temporary Companies
01.2019 - 02.2022
- Verified demographics and insurance information to register patients in computer system
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system
- Called insurance companies and verified patient coverage
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans
- Assembled registration paperwork and placed identification bands on patient
- Submitted fees and claims to insurance companies manually or digitally
- Reviewed eligibility responses to assess patient benefit level and prepare estimates
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule
- Communicated financial obligations to patients and collected fees at time of service
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Reconciled account discrepancies to maintain accurate records of payments received from both patients and insurance companies.
A/R Representative/Collections Specialist
Laureate Medical Group
05.2015 - 06.2018
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals
- Processed payments over phone and set up recurring drafts
- Received payment and posted to appropriate customer accounts
- Developed collection methods to achieve or exceed company financial goals
- Met demands of busy collections group by performing high volume of daily calls
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue
Medical Receptionist
Children's Healthcare of Atlanta at Egleston Hospital
05.2012 - 02.2015
- Checked patients in and out for appointments and collected co-payments
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Called patients to confirm scheduled appointments and obtain additional details
- Protected patients by observing strict HIPAA guidelines
- Photocopied, faxed and filed patients records practicing confidentiality measures
Education
High School Diploma -
John McDonough Senior High
New Orleans, LA06-1987
Skills
- Outpatient Procedures
- Insurance Authorizations
- Patient Referral
- Payment Scheduling and Collection
- Patient Billing
- EHR Software
- Payment Plan Options
- Patient Eligibility Requirements
- Telephone Etiquette
- Patient Callbacks
- Epic Systems
- Detail-Oriented
- Appointment Scheduling
- Front Desk Operations
- HIPAA Guidelines
- Referral Verification
- Call Center
- Goal-oriented mindset
- Payment posting
- EMR / EHR
Timeline
Front Office Specialist
Wellstar Medical Group
05.2024 - Current
Patient Account Representative/Collections
Emory Saint Joseph's Hospital
03.2022 - 06.2023
Various Temporary Position
Various Temporary Companies
01.2019 - 02.2022
A/R Representative/Collections Specialist
Laureate Medical Group
05.2015 - 06.2018
Medical Receptionist
Children's Healthcare of Atlanta at Egleston Hospital
05.2012 - 02.2015
High School Diploma -
John McDonough Senior High
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