Annette Barnes
Pea Ridge,AR
Summary
Results-driven award winning General Manager known for high productivity and exceeding operational KPIs. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
16
16
years of professional experience
Work History
General Manager
Sonic Drive-in of Pea Ridge
Pea Ridge, AR
12.2009 - Current
- Formed and sustained strategic relationships with guest and the community.
- Ensured compliance with local health department regulations regarding food safety standards.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Developed service and sales strategies to improve retention and revenue.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Recruited, interviewed and hired qualified staff for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
Education
Business Management - Advanced Management Leadership
Sonic University
Northwest Arkansas & Surrounding AreasSkills
- Training facilitator
- Financial analysis
- Employee training
- Customer relationship management
- Inventory management
- Regulatory compliance
- Effective communication
- Team building
- Problem solving
- Marketing
- Cost analysis and savings
- Sales promotion
- Operations management
Accomplishments
- Multiple unit awards for top performing results in KPIs
- Multiple personal management awards for training, consistency, and cultured spirit
- Overall Manager of the year for our franchise
- Grew and developed multiple teams to help build relationships and increase volume for our location
- Successfully developed upcoming management team members in becoming store operators
Timeline
General Manager
Sonic Drive-in of Pea Ridge
12.2009 - Current
Business Management - Advanced Management Leadership
Sonic University