Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
ANNETTE BENNETT

ANNETTE BENNETT

Sr Program Manager/ Agility Coach
Leander,TX

Summary

Multifaceted Leader of Program Management and Agility with 20 years in program portfolio oversight and management. Achieved on-time delivery of programs in high-technology environments with schedule, budget, and resource constraints. Superb organizational and collaborative skills leading to mutually beneficial relationships with internal partners, customers, and major subcontractors. Significant experience in agile software development, Federal Aviation Administration certification, problem-solving, strategic planning, fintech, program management, process improvements, and quality assurance.

Overview

20
20
years of professional experience
1
1
Certification
1
1

PMP

6
6
years of post-secondary education

Work History

Senior Agile Program Manager / Product Manager

Dealerware
01.2022 - 12.2023
  • Increased product adoption by identifying customer needs and developing innovative product features for Silvercar f/k/a Audi on demand.
  • Created, developed, and maintained PMO governance framework, and strategic plans, ensuring alignment with organizational goals.
  • Streamlined project management processes for improved efficiency and timely product delivery for SaaS and B2C platforms.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
  • Delivered successful projects within budget and on time by employing effective resource allocation and risk mitigation strategies.
  • Managed product roadmaps and release schedules aligning with company goals and ensuring timely delivery of key features.
  • Proactively managed stakeholder expectations throughout the release cycle by providing timely updates on progress and addressing concerns promptly.
  • Streamlined bug reporting process, expediting resolution times for critical issues.
  • Improved the company's risk profile with comprehensive risk assessments, training teams, and reporting mechanisms.
  • Reduced technical debt by prioritizing and addressing critical issues within the software development lifecycle.
  • Delivered high-quality products by effectively managing cross-functional teams of developers, testers, and architects.

PMO Manager

Q2
08.2019 - 01.2022
  • Developed comprehensive customer roadmaps and project plans for the successful execution of multiple concurrent projects, resulting in timely completion within budget constraints.
  • Leveraged Agile methodologies for efficient project management and rapid iteration cycles in response to changing market demands.
  • Mentored junior team through ongoing coaching and support, contributing to their professional growth and development.
  • Developed and facilitated effective change management processes that allowed for seamless transitions during critical phases of projects.
  • Built strong partnerships with external stakeholders through timely communication, setting realistic expectations, and delivering on commitments consistently.
  • Optimized resource allocation by accurately forecasting project staffing needs and adjusting priorities as needed to meet organizational goals.
  • Led the creation and execution of tailored Premier programs by understanding client needs and market analysis to deliver on special requirements.
  • Managed a yearly budget of $25 million which involved planning, tracking expenses, resource allocation, and financial acumen. Maintained a team run rate of 42 - 45% with the remaining percent as revenue.
  • Provided leadership to oversee and guide four distinct teams of engineers and quality while directly managing eight dedicated employees.

Sr. Enterprise Agile Coach

Q2
11.2018 - 08.2019
  • Pioneered a comprehensive enterprise-wide Agile transformation, training and execution, overseeing a diverse portfolio of critical initiatives crucial to the company's strategic and financial success.
  • Spearheaded the transition from Waterfall to Agile methodology, reducing overhead costs by 25% associated with lengthy planning cycles.
  • Advised top management on agile strategy development, improving organizational agility at all levels.
  • Transformed project delivery by coaching teams on Scrum, Kanban, and Lean principles.
  • Developed customized training and materials for Agile adoption, ensuring relevance to organizational needs.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.


Senior Program Release Manager

Q2
02.2018 - 11.2018
  • Collaborated and led weekly strategic meetings to prepare for releases while focusing on cross team dependencies.
  • Set release management lifecycles according to internal business goals and ongoing development realities.
  • Created the framework for comprehensive release plans, incorporating timelines and resource allocation strategies to help ensure the successful execution of projects.
  • Interacted with quality management personnel to address customer issues with software defects, designing optimal resolution plans to maintain and increase customer satisfaction by 34%.
  • Managed risks associated with software releases by proactively identifying potential issues and creating contingency plans.
  • Conducted post-release assessments to identify areas for improvement, driving ongoing enhancements to the release management process.

Manager of Project Management and Agility

Capital One
06.2015 - 01.2018
  • Championed special projects for the CEO and provided solutions to any issues that arose.
  • Pioneered the establishment of a change management process and governance model to help facilitate smoother transitions and organizational adaptability.
  • Architect of intricate Jira projects, instituting company-wide best practices optimizing efficiency, and promoting collaboration.
  • Managed a diverse portfolio comprising 120 projects including new building construction, remodeling of spaces, AV projects, and acquisitions.
  • Led the successful execution of complex projects and acquisitions, meeting time-sensitive deadlines and exceeding stakeholder expectations.
  • Collaborated with senior leadership to develop long-term strategies for sustainable growth in innovation projects.
  • Developed comprehensive roadmaps, and project plans with clearly defined objectives, milestones, timelines, and resource allocations for successful execution.
  • Streamlined project management processes by implementing agile methodologies and improving cross-functional team communication.

IT Manager, Technology Operations

Houghton, Harcourt Rolling Meadows
06.2010 - 06.2015
  • Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
  • Improved deployment efficiency by implementing a continuous integration and deployment tool across multiple environments and platforms.
  • Designed and implemented corporate communications processes for online product outages or platform degradation.
  • Managed complex IT projects for the successful deployment of new systems and software applications.
  • Improved infrastructure efficiency by implementing strategic process improvements and system upgrades.
  • Reduced downtime by 25% with proactive monitoring, maintenance, and troubleshooting of network issues.
  • Developed comprehensive disaster recovery plans, ensuring business continuity during critical events.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.

Program Manager

Aircell
01.2009 - 01.2010
  • Proficiently managed project budgets, vendor relationships, risk mitigation, and task prioritization to drive successful FAA certification project outcomes.
  • Provided certification and engineering services at customer sites, extending support throughout prototype and production installation phases which helped foster customer satisfaction and trust.
  • Pioneered the development, documentation, training, and implementation of Aircraft Document Change Notice processes which enhanced documentation accuracy for FAA packages,and the reduction of approval timelines by approximately 1 week.
  • Facilitated critical project meetings involving the Federal Aviation Administration FAA and Airline business partners.
  • Ensured compliance with accreditation standards by maintaining detailed records of program activities and meeting reporting requirements.

Quality Assurance Manager

ETA/Cuisenaire, Learning Resources
01.2008 - 01.2009
  • Enhanced product quality by implementing comprehensive QA processes and procedures.
  • Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
  • Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures by 25%.
  • Reduced lead times for product deliveries through effective supplier management and communication strategies.
  • Negotiated favorable contracts with suppliers for improved product quality and cost savings.
  • Improved consumer safety by conducting thorough inspections and enforcing compliance with federal regulations.
  • Identified potential health hazards and contamination risks through comprehensive facility assessments.

Education

Equivalent To Associates - Business and Banking

Bank One Program
Stevens Point, WI
08.1990 - 06.1992

Specialized Studies - Aviation

Mike Monroney Aeronautical Center
Oklahoma City, OK
01.2003 - 09.2006

Skills

  • JIRA and Atlassian Admin
  • SDLC and PDLC
  • IT Project Management
  • Portfolio Management
  • Critical Thinking
  • Organization and Time Management
  • Multitasking Abilities
  • Organizational Skills
  • Analytical Thinking
  • Quality Assurance
  • Risk Assessment and Management
  • Project Planning
  • Scheduling Expertise
  • Product Development
  • Product Enhancement
  • Staff Management

Accomplishments

  • Transformed underperforming team into a high-performing group upon joining Dealerware by implementing a consistent Agile methodology to streamline processes and enhance productivity which improved product release quality and ensured timely delivery by 45% in the first 60 days.
  • Spearheaded the integration and migration of our rental platform (Audi on Demand) to our loaner platform (Dealerware) in 6 months for Audi of America.
  • Collaborated with a team of 5 in the development and implementation of our Product Development Life Cycle at Dealerware.
  • Achieved cost savings of $1.6m by migrating from hosting centers to a centralized cloud infrastructure at HMH.
  • Built a new Quality Department for Supply Chain and implemented a supplier quality manual to help guide and manage overseas vendors at ETA.


Certification

  • Safety Management Specialist FAA
  • Aviation Safety Accident Investigations and FOIA FAA
  • Aircraft Certification Systems Evaluation Program FAA
  • Certified Scrum Master (CSM) Scrum Alliance

Timeline

Senior Agile Program Manager / Product Manager

Dealerware
01.2022 - 12.2023

PMO Manager

Q2
08.2019 - 01.2022

Sr. Enterprise Agile Coach

Q2
11.2018 - 08.2019

Senior Program Release Manager

Q2
02.2018 - 11.2018

Manager of Project Management and Agility

Capital One
06.2015 - 01.2018

IT Manager, Technology Operations

Houghton, Harcourt Rolling Meadows
06.2010 - 06.2015

Program Manager

Aircell
01.2009 - 01.2010

Quality Assurance Manager

ETA/Cuisenaire, Learning Resources
01.2008 - 01.2009

Specialized Studies - Aviation

Mike Monroney Aeronautical Center
01.2003 - 09.2006

Equivalent To Associates - Business and Banking

Bank One Program
08.1990 - 06.1992

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ANNETTE BENNETTSr Program Manager/ Agility Coach