ANNETTE BERNHARD

• Improved mail processing efficiency by accurately sorting and distributing incoming mail according to established guidelines.
• Streamlined postal operations by maintaining an organized work environment and adhering to USPS policies and procedures.
• Supported fellow employees in daily tasks, contributing to a collaborative and efficient workplace atmosphere.
• Increased accuracy in mail distribution by carefully reviewing address information and identifying potential errors or inconsistencies.
• Facilitated smooth operations during peak seasons through effective teamwork with both full-time employees as well as seasonal staff members.
• Sorted mail according to size, shape and destination.
• Used automated mail processing equipment to sort and collate mail.

• Operates Presorting machines to sort and barcode mail received from customers while maintaining accuracy and productivity standards.
• Follows TQM (Total Quality Management) practices and policies to assure quality of output by double checking the date, weight, thickness, barcodes, presort slug, indicia, postage rate, class of mail, etc.
• Understands machine software and how & when to change sort plans, set address blocks, etc.
• Maximizes read rates on the mail by making appropriate adjustments.
• Assures the machine is running properly.
• Remains informed of acceptance times and when trucks must leave.
• Prepares outgoing mail by reviewing proper date, postage and barcodes prior to being placed into production.
• Promotes a clean work area to prevent possible injuries and/or tripping hazards to self and others.

• Imaged company records to ensure that company history was archived and that vital records were protected.
• Responsible for preparing, scanning, and quality checking of documents/images being converted to electronic/digital format.
• Ensured that the imaging process met quality control standards.
• Responsible for opening and sorting mail, separating the recorded documents from the rejected documents.
• Processed and forwarded rejected documents to the recording team.
• Responsible for opening new orders.

• Reviewed files received from the document auditing team, ensuring that there were no mistakes before sending the documents to the e-recording vendor.

• Responsible for typing and reviewing/proofreading policies and endorsements for the Default Solutions Department., Responsibilities included communicating with wholesale brokers and their processors on a daily basis; obtaining underwriting conditions from brokers/processors and forwarding to the underwriter for review; preparing files for closing, making sure all underwriting conditions were in the files and signed off; ordering an appraisal review or project approval, if necessary; ordering flood and mortgage insurance certificates; pipeline management duties; communicating loan status to account managers and brokers.

• Responsibilities included preparing documents such as deeds, mortgages, etc., for recording; sending documents to the county recorder via e-filing system; printing confirmations, verifying that documents recorded correctly; and closing out files.

Pricing Desk: Responsibilities included locking in loans; lock extensions; change requests; answering
pricing questions; exception requests; pipeline management duties; float down requests; adhering to
product guidelines; communicating with and assisting brokers, account executives, underwriters, loan
processors, document drawers, and funders on a daily basis.
File Manager: Responsibilities included communicating with wholesale brokers and their processors on a
daily basis; obtaining underwriting conditions from brokers/processors and forwarding to the underwriter
for review; preparing files for closing, making sure all underwriting conditions were in the files and signed
off; ordering an appraisal review or project approval, if necessary; ordering flood and mortgage insurance
certificates; pipeline management duties; communicating loan status to account managers and brokers.