Annette Bingham
Matthews,NC
Summary
Dynamic leader with a proven track record at Affordable Suites of America, enhancing operational efficiency and fostering team collaboration. Expert in relationship building and operational excellence. Proven willingness to approach problem-solving resolutions and dedication to continuous improvement have driven continued substantial business growth and customer satisfaction. As a Versatile Field Operations Manager knowledgeability about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems, and developing improvement plans. Bringing [25] years of related experience.
Overview
23
23
years of professional experience
Work History
Regional Field Operations Manager
Affordable Suites of America/StayAPT
NC, SC, GA, VA, MI
05.2015 - Current
- Spearheaded safety initiatives, resulting in reduced workplace accidents and promoting a culture of safety awareness among staff members.
- Conducted regular audits of field operations, identifying areas for improvement and initiating corrective actions accordingly.
- Developed strong relationships with key stakeholders, fostering a collaborative environment for problem-solving and continuous improvement.
- Advised upper management on operational challenges, contributing valuable insights towards overall business strategy formulation.
- Reduced operating costs with thorough budget management and resource allocation adjustments.
- Optimized inventory management to ensure adequate product availability while minimizing overhead expenses.
- Evaluated staffing needs to allocate resources effectively, ensuring all locations were appropriately staffed during peak periods.
- Collaborated closely with other Regional Field Operations Managers to share best practices for the benefit of the entire organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed yearly budget covering NC, SC, VA, GA, MI.
- Managed 29 operations budgets and launched monthly communications processes to enable best practices implementation.
- Contributed to maintenance operating efficiency on all extended stay sites.
Area Manager of Operations
Affordable Suites of America
Salisbury, Jacksonville And Fayettville NC
07.2012 - 05.2015
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Improved employee productivity through effective training programs and performance evaluations.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Traveled to locations per week to manage each store and perform reviews of individual managers and employees.
Administrative Office Manager
Self Employed Bookkeeper, Sales, Delivery
Northern VA, Washington DC, Bethesda Maryland
03.2009 - 07.2012
- Updated reports, managed accounts, and generated reports rong relationships with clients through exceptional customer service and timely responses to inquiries.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Organized and updated databases, records and other information resources.
Salon Manager
Haircuttery
Northern VA
09.2001 - 03.2009
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
- Achieved personal sales goals by upselling products to meet individual needs.
- Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
- Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
- Maintained posting of MSDS sheets in workplace.
Education
High School Diploma -
NRHS
06.1978
Skills
- Recruitment
- Revenue Growth
- Operational Excellence
- Operational Efficiency
- Training and mentoring
- Reliability
- Multitasking Abilities
- Excellent Communication
- Operations Management
- Interpersonal Communication
- Adaptability
- Quality Assurance
Timeline
Regional Field Operations Manager
Affordable Suites of America/StayAPT
05.2015 - Current
Area Manager of Operations
Affordable Suites of America
07.2012 - 05.2015
Administrative Office Manager
Self Employed Bookkeeper, Sales, Delivery
03.2009 - 07.2012
Salon Manager
Haircuttery
09.2001 - 03.2009
High School Diploma -
NRHS