Summary
Overview
Work History
Education
Skills
Timeline
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Annette Bingham

Matthews,NC

Summary

Dynamic leader with a proven track record at Affordable Suites of America, enhancing operational efficiency and fostering team collaboration. Expert in relationship building and operational excellence. Proven willingness to approach problem-solving resolutions and dedication to continuous improvement have driven continued substantial business growth and customer satisfaction. As a Versatile Field Operations Manager knowledgeability about team leadership, training and quality assurance management. Talent for assessing operations, uncovering problems, and developing improvement plans. Bringing [25] years of related experience.

Overview

23
23
years of professional experience

Work History

Regional Field Operations Manager

Affordable Suites of America/StayAPT
05.2015 - Current
  • Spearheaded safety initiatives, resulting in reduced workplace accidents and promoting a culture of safety awareness among staff members.
  • Conducted regular audits of field operations, identifying areas for improvement and initiating corrective actions accordingly.
  • Developed strong relationships with key stakeholders, fostering a collaborative environment for problem-solving and continuous improvement.
  • Advised upper management on operational challenges, contributing valuable insights towards overall business strategy formulation.
  • Reduced operating costs with thorough budget management and resource allocation adjustments.
  • Optimized inventory management to ensure adequate product availability while minimizing overhead expenses.
  • Evaluated staffing needs to allocate resources effectively, ensuring all locations were appropriately staffed during peak periods.
  • Collaborated closely with other Regional Field Operations Managers to share best practices for the benefit of the entire organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Managed yearly budget covering NC, SC, VA, GA, MI.
  • Managed 29 operations budgets and launched monthly communications processes to enable best practices implementation.
  • Contributed to maintenance operating efficiency on all extended stay sites.

Area Manager of Operations

Affordable Suites of America
07.2012 - 05.2015
  • Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Increased overall efficiency by identifying areas for improvement and implementing best practices.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Improved employee productivity through effective training programs and performance evaluations.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reported issues to higher management with great detail.
  • Traveled to locations per week to manage each store and perform reviews of individual managers and employees.

Administrative Office Manager

Self Employed Bookkeeper, Sales, Delivery
03.2009 - 07.2012
  • Updated reports, managed accounts, and generated reports rong relationships with clients through exceptional customer service and timely responses to inquiries.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Organized and updated databases, records and other information resources.

Salon Manager

Haircuttery
09.2001 - 03.2009
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Maintained general appointment calendar and set shift schedules.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Stayed current with industry trends by attending conferences, workshops, and trade shows – applying new knowledge to enhance services offered at the salon.
  • Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Conducted regular meetings with employees to assess progress toward goals and address any areas needing improvement or further development.
  • Addressed and resolved customer complaints swiftly, maintaining high levels of client satisfaction and loyalty.
  • Maintained posting of MSDS sheets in workplace.

Education

High School Diploma -

NRHS
06.1978

Skills

  • Recruitment
  • Revenue Growth
  • Operational Excellence
  • Operational Efficiency
  • Training and mentoring
  • Reliability
  • Multitasking Abilities
  • Excellent Communication
  • Operations Management
  • Interpersonal Communication
  • Adaptability
  • Quality Assurance

Timeline

Regional Field Operations Manager

Affordable Suites of America/StayAPT
05.2015 - Current

Area Manager of Operations

Affordable Suites of America
07.2012 - 05.2015

Administrative Office Manager

Self Employed Bookkeeper, Sales, Delivery
03.2009 - 07.2012

Salon Manager

Haircuttery
09.2001 - 03.2009

High School Diploma -

NRHS

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Annette Bingham