MS Office Suite (Excel, Word, Access)
Annette Blair
Louisville,KY
Summary
Reliable business professional with experience in financial analysis, problem solving, negotiations. time management. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
29
29
years of professional experience
Work History
TRS CLIENT OPERATIONS SPECIALIST III
REPUBLIC PROCESSING GROUP (REPUBLIC BANK AND TRUST)
Louisville, KY
09.2016 - 08.2023
- Processed ACH requests including research, send backs and rejections
- Provided leadership and guidance to seasonal employees in Tax Refund Solutions (TRS) department
- Enhanced team productivity by streamlining processes and implementing time-saving strategies.
- Developed strong internal relationships through consistent communication to resolve TRS exceptions.
- Keyed adjustments and entries needed to facilitate TRS payments to Transmitters.
- Provided high level of client service to tax payers, tax preparers and internal staff in professional manner
SENIOR KENTUCKY LARGE GROUP UNDERWRITER
ANTHEM BLUE CROSS BLUE SHIELD OF KENTUCKY
Louisville, KY
06.1994 - 12.2015
- Calculated prospect and renewal premium rates for employer groups based on historical experience, industry and demographics for medical, vision and dental coverage
- Maintained direct relationships with sales and brokers to understand their wants and needs
- Presented annual medical premium rates to internal sales, brokers and external client-employer groups
- Analyzed claims and financial data to identify trends of current market
- Applied detailed underwriting analysis to provide appropriate rating consistent with underwriting guidelines and assess risk to determine pricing
- Performed risks assessments and established coverage plan to help make best decisions for employer groups and company
- Remained current on fluctuating group health insurance market, while being committed to identifying best rates for client employer groups
- Developed medical benefit packages and reports for Self-Funded and Fully Insured employer groups with break-down of rating
- Successfully managed book of business to maintain or exceed 87.5% targeted membership and 82% or less profit loss ratio goal.
Skills
- Attention to detail and accurate data entry skills
- Excellent multi-tasking skills with appropriate action in a team setting and minimal supervision
- Proficient with MS Office suite products
- Effective communication and customer service skills
- Strong problem-solving and decision- making skills
- Group insurance knowledge
- Strong organizational, time management and negotiation skills
- Possess a high level of professionalism along with positive attitude
- Ability to be courteous, helpful under pressure
- Ability to make sound decisions based on available information
- Ability to maintain confidentiality
- Strong organizational, time management, negotiation skills
- Team oriented with strong interpersonal skills
Education
Associate of Arts -
Jefferson Community And Technical College
Louisville, KYWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid time off401k matchHealthcare benefitsWork from home optionTeam Building / Company RetreatsFlexible work hoursPersonal development programsSoftware
Timeline
TRS CLIENT OPERATIONS SPECIALIST III
REPUBLIC PROCESSING GROUP (REPUBLIC BANK AND TRUST)
09.2016 - 08.2023
SENIOR KENTUCKY LARGE GROUP UNDERWRITER
ANTHEM BLUE CROSS BLUE SHIELD OF KENTUCKY
06.1994 - 12.2015
Associate of Arts -
Jefferson Community And Technical College
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