Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Annette Boston LSSGB

Libertyville,IL

Summary

Business development professional with a strong record of driving revenue growth at Ethos through strategic outreach and team leadership. Expertise in Salesforce and workforce optimization enables alignment of sales strategies with market trends, resulting in significant sales increases. Proven ability to foster strong client relationships and enhance product knowledge across diverse teams.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Business Development

Ethos
08.2022 - 08.2024
  • Executed business development outreach to attract new clients and facilitate introductions with Account Managers and Executive team.
  • Maintained ongoing communication with existing clients to present new segments and capabilities.
  • Coordinated scheduling for Account Managers and Executives for national and international conferences.
  • Cultivated company-wide relationships to enhance product knowledge and ensure effective networking during internal changes.
  • Led a team of business development representatives across six territories, ensuring alignment with organizational goals.
  • Conducted initial sales training on medical management, risk management, and various insurance types.
  • Initiated 25 to 140 calls & emails daily within territories, including all Northwestern sates & California, Alaska, Hawaii, and Texas.
  • Creation of marketing emails and materials to support business development initiatives.

Advisor, Sales Manager, District Captain, BPSO

SBHoldings
ChicagoLand District
12.2017 - 12.2021
  • Tracked monthly and quarterly sales to generate reports for business development planning.
  • Gained market share in new sales performance through acumen and adaption.
  • Partnered with the marketing team to align sales strategy with brand messaging across all communication channels.
  • Boosted monthly sales 17-22% monthly and exceeded lead conversion and sales goals.
  • Reduced process gaps by hiring, supervising and coaching 21-70 employees on sales strategies and protocols, optimizing performance, growth and profitability, performance reviews & product knowledge.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Workforce Management.
  • Developed product knowledge training, company wide.

Healthcare Specialist (PCT-CNA)

Devoted Home Care
St. Petersburg, Florida
12.2015 - 11.2017
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed needs of health care customers in a busy in-home private health care environment alongside a team of 8-16.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.

Hospitality Coordinator

O'Briens
Tampa, TN
02.2005 - 03.2012
  • Directed all beverage and minor food purchasing processes to ensure effective inventory control.
  • Delivered productive resolutions and executed on-time, under-budget project management on complex issues.
  • Uphold demanding quality and performance standards and drove improvements to elevate staff levels.
  • Developed and oversaw over 3 events every year with as many as 200-300 attendees.
  • Reduced obstacles and saved time by spearheading special projects through effective emergency resolution.
  • Managed and scheduled over 20 employees with $70k/mo in beverage sales and $30k/mo in food sales while ensuring optimal productivity.

Education

Associate of Applied Science - Business Communication

HCC
Tampa, FL

Skills

  • Product and service management
  • Salesforce proficiency
  • Workforce optimization
  • Sales leadership
  • Training and development
  • Data analysis
  • Digital marketing strategies
  • Revenue generation
  • Cross-cultural sales experience
  • Sales and marketing integration
  • Drop shipping management
  • Event coordination
  • Google Drive expertise
  • Microsoft Office suite proficiency
  • Appointment scheduling
  • Microsoft Teams collaboration
  • Team collaboration
  • Billing and insurance administration
  • Office management
  • Onboarding processes
  • E-commerce strategies

Certification

  • LSSGB
  • CNA

Timeline

Business Development

Ethos
08.2022 - 08.2024

Advisor, Sales Manager, District Captain, BPSO

SBHoldings
12.2017 - 12.2021

Healthcare Specialist (PCT-CNA)

Devoted Home Care
12.2015 - 11.2017

Hospitality Coordinator

O'Briens
02.2005 - 03.2012

Associate of Applied Science - Business Communication

HCC

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Annette Boston LSSGB