Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Boykin

Harlingen,TX

Summary

Efficient LPS with 4 years of experience in Drivers Licensing Division. . Excellent customer service skills. Able to diffuse difficult situations into positive solutions. Hardworking, organized and committed to achieving excellence in all tasks. Team player. Leadership skills. Offering excellent communication and good judgement Knowledgeable in preparing deposits and collaborating with other clerks to carry out high-volume work in fast-paced environments.

Overview

14
14
years of professional experience

Work History

License Permit Specialist III

Texas Department Of Public Safety
Harlingen, TX
02.2018 - Current
  • Screens Applicant forms to ensure applicant qualification for obtaining various licenses, permits, identification cards and commercial drivers licenses. Checks accuracy of original, renewal, and duplicate license application. Verifying driver education schools, registration and insurance documents. May administer driving exams, written/ oral exams and use automated testing machines to grade applicants. Properly interprets National Driver records ( NDR), Problem driver points system (PDPS), Systematic alien verification of entitlement(Save) Immigration status to determine applicants eligibility for licensing.
  • May provide information and testimony for the department and administrative and judicial hearings as necessary.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.

CSR

Sun Valley Aviation
Harlingen, Texas
10.2014 - 10.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns..
  • Welcomed, greeted and assisted guests in high-traffic FBO
  • Schedule appointments ,make travel arrangements, hotel reservations and catering catering services.
  • Charge/ slash Bill customers for work that was completed an aircraft such as maintenance, fueling purchases or merchandise purchased.
  • Set up conference room for meetings and any catering services.

Cross Utilized Agent

SkyWest Airlines
Harlingen, TX
11.2013 - 04.2014
  • Worked with customers to understand needs and provide excellent service.
  • Greeted passengers, issued tickets, shared seat assignments, checked baggage, boarded flights and re-booked passengers.
  • Loading and unloaded customer luggage, airfreight and company mail on and off aircraft.
  • Escorted passengers and special needs customers safely and courteously.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.

Supervisor of Operations

Piedmont Airlines
Corning , NY
05.2010 - 02.2012
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Schedule 5-20 employees, training all employees, retaining all employee training records and new hire packets. Evaluate employee performances, use corrective counseling and write ups for employees based on their work performance or disciplinary actions taken as needed. Schedule random drug test for employees.
  • Ensure adherence to and enforce all mandated procedures required by FAA and station manager.
  • Responsible for collecting all employees money collected throughout their shift responsible for checking accuracy and balancing their drawers.
  • Lead conference meetings and trainings required for all managers and supervisors for potential growth.

Flight Attendant

Usaiway's Airlines
Baltimore, MD
01.2008 - 09.2011
  • Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Ensured safety and comfort of customers onboard aircraft.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.

Charter Operations Coordinator

First Flight
Horseheads, NY
01.2008 - 11.2008
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Resolved problems, improved operations and provided exceptional service
  • Worked flexible hours across night, weekend and holiday shifts
  • Created plans and communicated deadlines to complete projects on time
  • Interface with maintenance,sales,and aircraft owners to determine aircraft availability for potential charter and owner trips part 91 and part 135.
  • Assessed and met catering accommodations who were high profile customers for private jet corporations.
  • Responsible for crew scheduling, obtaining customs, APIS, passport information and permits for international/ domestic flights.

Education

Associate of Applied Science - Nursing

TSTC
Harlingen, TX

Associate of Science - General Studies/ Nursing

Corning Community College
Corning, NY

High School Diploma -

Elmira Free Academy
Elmira, NY
06.1989

Skills

  • Creative problem solving
  • Schedule Management
  • Employee training
  • Application Review
  • Document preparation
  • Records management
  • Proficient in Microsoft
  • Money handling
  • Database Management
  • Data verification

Timeline

License Permit Specialist III

Texas Department Of Public Safety
02.2018 - Current

CSR

Sun Valley Aviation
10.2014 - 10.2017

Cross Utilized Agent

SkyWest Airlines
11.2013 - 04.2014

Supervisor of Operations

Piedmont Airlines
05.2010 - 02.2012

Flight Attendant

Usaiway's Airlines
01.2008 - 09.2011

Charter Operations Coordinator

First Flight
01.2008 - 11.2008

Associate of Applied Science - Nursing

TSTC

Associate of Science - General Studies/ Nursing

Corning Community College

High School Diploma -

Elmira Free Academy

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Annette Boykin