Results-driven professional with a strong background in customer service and operations management. Known for fostering positive work environments through focusing on job knowledge, efficiencies, and driving sales.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Floral Market Lead
Albertsons Safeway
Denver, CO
09.2025 - Current
Fostered a positive work environment through respectful interactions and a commitment to continuous learning and support.
Assists with day-to-day operations, merchandising ideas and support, and training where needed
Adapted work schedule to accommodate varying business needs.
Uses critical and data driven thinking to break down problems, evaluate solutions, and make decisions for better results across our department.
Cultivated vendor relationships to secure optimal products and pricing for retail operations.
Visiting competitors in the Market for product, display and price comparisons
Assisting District Managers and Operations Specialists during store visits. Observed store operations to identify areas for improvement. Supported teams in implementing Division Programs.
Compiled and distributed weekly, period, and quarterly sales, category and shrink data to Operations Specialists and District Managers.
Focusing on quality and invoices for credits where needed
Reporting Department Updates and Needs to Sales Manager, Operations Specialists, District Managers and Floral Managers
Help create new ideas and displays to drive sales, with approval from Sales manager
Currently helping the Produce Team with the same role
District Manager
Albertsons Safeway
Northern CO
04.2020 - 09.2025
Led operational strategies to enhance store performance and achieve sales targets across multiple locations.
Mentored district staff in best practices for customer service and team collaboration, fostering a positive work environment.
Analyzed data to drive improvements in inventory management and reduce shrinkage rates.
Conducted regular store visits to ensure compliance with safety, food safety, operational and merchandising strategies in order to maintain high standards of operation.
Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Oversaw Store Re Grand Openings and Store Closing
Fostered an environment of open communication between store leaders, to share operations optimization, problem-solving techniques and any new ideas.
Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Worked with Local Organizations to be involved in the community that our stores reside
Led Store Teams through difficult times such as Covid, Fires, Shooting Impact and Strikes
Analyzed sales data to identify growth opportunities and areas for improvement across the district.
Led alongside Operation Specialists to roll out new programs such as FAR, AFresh and Vision Pro
Funneled Competitor Impact to the Division Office and planned sales impact
Finalized Sales and Labor Plans
Handled Customer Complaints
Wrote and Delivered Yearly Employee Evaluations
Center Of Store Operations Specialist
Albertsons Safeway
Northern CO
02.2018 - 04.2020
Visited stores daily to follow up on operational objectives
focused on in stock conditions and following Division Merchandising and Marketing Strategy
Interviewed, Trained and Developed the next Assistant Grocery Managers and Assistant Store Directors
Mentored Store Directors to become the next Operations Specialists
Created Great Working relationships with Vendors to ensure our stores were in stock and on program
Followed Up weekly on accurate total store schedules
Walked the Total Store with District Manager Daily to develop my knowledge
Facilitated Weekly Assistant Store Director Calls to hear results from previous week and plan for the following week
Reviewed Weekly Pre Books
Planned Weekly Sales Push Items that focused on Sales Growth
Helped District Manager with Quarterly Sales and Labor Plans
Store Director
Albertsons Safeway
Fort Collins And Greeley, CO
08.2015 - 02.2018
Directed daily Huddles to enhance customer satisfaction and store performance.
Oversaw inventory management systems to optimize stock levels and reduce waste.
Cultivated high-performing teams through effective training, mentorship and knowledge
Analyzed P&L Data to drive decisions that would drive optimal store performance
Became a source for Operations Specialist and District Managers when they needed help with projects, training and othe stores
Ensured Stores were in compliance with safety and food safety regulations
Conducted regular performance evaluations for staff members, identifying areas for growth and development.
Addressed customer concerns promptly and effectively, resulting in increased loyalty and repeat business.
Assisted with hiring, training and mentoring new staff members
Cultivated strong relationships with vendors to ensure we were on the correct merchandising programs and had great in stock conditions
Oversaw Store Planning, Schedules and Payroll
Built strong working relationships with store personnel that empowered the teams to make the best decisions for the store and customers
Implemented new roll technology or process roll outs
Assistant Store Director
Albertsons Safeway
Denver, Englewood, Greeley, Loveland Colorado
05.2011 - 08.2015
Wrote Store Schedules
Built Displays Based on Merchandising Schematics
Oversaw Ordering Operations in Grocery, Frozen, Dairy and GMHBC to ensure we had minimal out of stocks
Handled Vendor Communication for proper ordering and In Stock Conditions
Bookkeeper 2 days a week
Ran Total Store on Store Director Days off
Oversaw Center of Store Inventory
Led Team Huddles Daily for Employee Morale Boosting and Great Customer Service
Multiple Store Associate Positions
Albertsons Safeway
Greeley And Centennial, CO
07.2005 - 05.2011
Worked in the Following Departments: Front End as Courtesy Clerk, Booth Clerk, Cashier, and PIC. Bakery, Fuel, File Maintenance and Floral
Production Clerk
Mr Goodcents
Greeley, CO
12.2003 - 07.2005
Janitorial, Dishwasher, Cashier, Food Production
Education
Nursing
Aims Community College
Greeley, CO
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Dependable and Responsible
Multitasking
Certification
Certified Nursing Assistant
Albertsons Companies University Leadership Program