Annette Cappella

• Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
• Directed and supervised 8-16 employees involved in product inspection and quality control procedures.
• Enhanced product quality by implementing stringent inspection

processes and providing comprehensive feedback to production teams.

• Oversaw department of 8-16 by supervising daily operations, providing technical support and coordinating personnel.
• Implemented robust documentation systems for tracking non-conformances, corrective actions, preventative measures, and process improvements over time.
• Established a culture of continuous improvement by regularly soliciting feedback from team members, recognizing their contributions, and implementing suggestions for process enhancements.
• Maintained QA programs.
• Optimized resource allocation, adjusting staffing levels and equipment utilization in alignment with production schedules and quality objectives.
• Conducted thorough audits of production processes to identify potential risks and implement corrective measures proactively.
• Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.

• Performed frequent visual inspections to root out tolerance and compliance issues.
• Inspected outbound shipments and conducted random sampling of product quality.
• Discarded or contained rejected products, materials and equipment not conforming with specifications.
• Assisted in training new Quality Inspectors, sharing knowledge of best practices and industry standards.
• Collaborated with manufacturing team to ensure consistent quality standards across all products.
• Recorded inspection and test data such as weights, temperatures, grades and quantities inspected and graded.
• Utilized gauges, tools and equipment to complete in-depth assessments.
• Documented findings and produced reports to aide management in assessing and correcting quality concerns.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.