Annette Carlson
Vancouver,United States
Summary
Flexible and organized professional with several years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff, with a collaborative mindset and team orientation. Conscious innovator with a consistent focus on enhancing employee workplace satisfaction. Dedicated food service manager with several years of experience overseeing staff and operations for the field. Versatile leader with skills in staff recruitment and leadership, business planning, and marketing. Quick thinker with logical solutions to a wide variety of issues in food service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deli Clerk
Safeway
Vancouver, WA
04.2024 - Current
- Greeted customers in a friendly and professional manner.
- Maintained cleanliness of the deli area and equipment.
- Prepared all food orders according to customer specifications.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Adhered to health and safety standards while preparing food.
- Assisted customers with selecting products from the deli case or menu board.
- Operated cash register accurately and efficiently for customer transactions.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Provided accurate pricing information when requested by customers.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Offered suggestions for additional items that would complement customer's order selections.
- Inspected labels on deli products to verify accuracy of pricing.
- Maintained records such as inventory levels or sales figures.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Informed customers of deli specials to increase profits.
Asst Shift Manager
FIVE GUYS FRANCE
09.2023 - 03.2024
- Greeted guests in a friendly and personable manner
- Attended to office operations and required paperwork
- Promoted sales by acquiring product knowledge and providing product solutions to customers
- Assisted manager in all aspects of the business operation.
Restaurant Manager
Burger King
10.2016 - 07.2023
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety
- Inspected preparation and storage equipment regularly to assess function and maintain performance for cost-effective, safe operations
- Cleaned walls, fans and drains in bakery coolers, display cases and work area
- Maintain clean, neat and properly stocked check stand area
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Developed knowledge about products and sales items to answer shoppers' questions
- Clarified guest concerns and issues, taking action to rectify problems and improve guest satisfaction
- Assisted in cashiering and Point of Sale (POS) system procedures during busy hours
- Collaborated on hiring and termination decisions with management
- Maintained accurate department signage and pricing
- Assisted the team in meeting sales, stock loss, labor objectives and margin goals to increase profitability
- Verified all deliveries against invoices and completed shortage and overage reports
- Handled customer complaints with poise and grace, immediately resolving issues by contacting the RGM
- Created and implemented an action plan to address cost control issues
- Assisted customers with carry-out service.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Established policies for cash handling procedures to maximize security measures.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Assisted staff by serving food and beverages or bussing tables.
- Oversaw food preparation, production and presentation according to quality standards.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
High School Diploma -
Columbia River High School
Vancouver, WA06-1995
Skills
- Customer Satisfaction (CSAT)
- Customer Interaction
- Organization Skills
- Problem Solving
- Customer Service
- Training Programs
- Food Service
- Cost Control
- Communication
- Food Running
- Cash Handling
- Register operations
- Food Preparation
- Product Rotation
- Equipment Operation
- Product Recommendations
- Machine Safety
- Sanitation Practices
- Cheese Knowledge
- Product Stocking and Rotation
- Stocking of food cases
- Flexible Schedule
- Cleaning and sanitizing
- Upselling
- Heavy Lifting
- Cash handling proficiency
- Equipment monitoring
- Equipment safety
- Food safety knowledge
- Cash Register Operation
- POS System Operation
- Honesty and Integrity
- Salad preparation
- Safe Food Handling Practices
- Cleanliness and sanitation
- Product Knowledge
- Weights and Measurements
- Food Safety Standards
- Sales expertise
- Food Services
- Health Code Compliance
- Purchasing
- Talent Development
- Customer Engagement
- Business Management
- Schedule Coordination
- Operations Management
- Food Safety
- Order Management
- Facility Maintenance
- Inventory Management
- Sanitation Standards
- Employee Retention
- POS system knowledge
- Online Ordering Management
- Restaurant Promotion
- Hiring Decisions
- Guest Relations
- Labor Management
- Scheduling Coordination
- Staff Scheduling
- Recruitment
- Restaurant operations management
- Staff Management
- Performance Improvement
- Shift Management
- Adaptable
- Customer service best practices
- Brand standards promotion
- Conflict resolution techniques
- Food Service Background
- Supervisory skills
- Proven sales record
- Full service restaurant background
- Complaint resolution
- Labor and food cost control
- Employee recruitment expertise
- Customer-Oriented
- Team Management
- Staff Supervision
- Portion Control
- Quality Control
- Money Handling
- Employee Supervision
- Quality Assurance
- Relationship Building
- Back of House Management
- Service Delivery Management
- Inventory Control
- Effective Communication
- Critical Thinking
- Interpersonal Skills
- Monitoring Food Preparation
- Scheduling Staff
- ServeSafe Manager
- Task Prioritization
- Attention to Detail
- Sanitation
- Safe Food Handling
- Training and Onboarding
- Labor and Overhead Cost Estimation
- Scheduling
- Inventory Management Software
- Decision-Making
- Adaptability
- Professional Demeanor
- Team Leadership
- POS Terminal Operation
- Conflict Resolution
- Delegating Assignments and Tasks
Certification
ServSafe Certifications - Burger King, 07/01/22, 07/01/27, 2234870
Timeline
Deli Clerk
Safeway
04.2024 - Current
Asst Shift Manager
FIVE GUYS FRANCE
09.2023 - 03.2024
Restaurant Manager
Burger King
10.2016 - 07.2023
High School Diploma -
Columbia River High School