Annette Castro
Belleville,NJ
Summary
Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
12
12
years of professional experience
Work History
Supervisor I
Damian Family Care Centers
03.2016 - Current
- Oversee daily operations, including scheduling, staffing, and workflow management, to ensure a high level of patient care and operational efficiency.
- Recruit, train, manage administrative and clinical staff, fostering a culture of excellence and teamwork and performance reviews and counseling.
- Compliance- HIPPA and other state and federal regulations
- Payroll support.
- Proficiency in healthcare management software and Microsoft Office Suite.
- Overseen daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Support the setup and operational launch of the new outpatient practice, including facility preparation, staffing, and policy implementation.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Suggest and help develop and implement policies, procedures, and protocols to support the practice's goals and operational needs.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Demonstrated ability to build and manage relationships with physicians, healthcare networks, and external partners.
- ·Exceptional organizational, communication, and leadership skills.
Supervisor
All Med Medical & Rehabilitation Center
03.2014 - 03.2016
- Pioneered adoption of new medication approvals(Prior-Authorization) that streamlined tasks and enhanced productivity across the company.
- Maintaining , ordering an inventory of supplies, approval of costs and maintain weekly reports, leading to more organized and efficient stock handling system.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly and organizing regular training sessions and motivational meetings
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Scheduling
Medical Assistant
All Med Medical & Rehabilitation Center
09.2012 - 03.2014
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Measure vital signs, Phlebotomist, Schedule appointments, Prior authorization, Translation, ECG
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Education
Medical Assistant - Allied health
ASA College
New York, NY06.2012
Skills
- Bilingual
- Training, coaching and mentoring
- Inventory control
- Staff management, Scheduling
- Customer service
- EKG, EMR, Patient Care,
- Injections, Venipuncture
Timeline
Supervisor I
Damian Family Care Centers
03.2016 - Current
Supervisor
All Med Medical & Rehabilitation Center
03.2014 - 03.2016
Medical Assistant
All Med Medical & Rehabilitation Center
09.2012 - 03.2014
Medical Assistant - Allied health
ASA College
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