Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Cates

Ormond Beach

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

22
22
years of professional experience

Work History

Regional Support Lead

Legacy Communities
03.2023 - Current
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with residents and managers.
  • Collaborated with other teams to identify and resolve resident issues quickly and professionally.
  • Developed and maintained relationships with residents to enhance resident satisfaction.
  • Provided technical support to managers, troubleshooting technical issues and providing solutions.
  • Maintained positive resident relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry residents.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Property Manager

Legacy Communities
02.2022 - 03.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Administered operations to handle needs of more than 500 tenants across 304 property units.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Generated leads for sales and rental properties through cold calls and referrals.

Community Manager

RHP Properties
02.2021 - 02.2022
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Evaluated property conditions and recommended improvements.
  • Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Managed community within established cost constraints.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Fielded inquiries from current and potential community members about property and community offerings.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state and federal regulations.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.

Property Manager

Taylor Properties
01.2002 - 12.2018
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Maintained sufficient number of units market-ready for lease.
  • Administered operations to handle needs of more than 300 tenants across 170 property units.
  • Kept properties in compliance with local, state and federal regulations.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Coordinated appointments to show marketed properties.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Responded to Common Area Maintenance (CAM) inquiries.

Education

Water Certification

SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY

Skills

  • Policy Enforcement
  • Staff Training
  • Policy Development
  • Performance Management
  • Employee Development
  • Problem-Solving
  • Retention Strategies
  • Continuous Improvement
  • Work Planning and Prioritization
  • Records Management
  • Customer Service
  • Training and Mentoring
  • Document Management
  • Support Services
  • Flexible Schedule
  • HR Collaboration
  • Customer Service Understanding
  • Corrective Actions
  • Documentation Skills
  • Decisive Decision-Making
  • Technical Support
  • Conflict Management
  • Meeting Coordination
  • Office Administration

Timeline

Regional Support Lead

Legacy Communities
03.2023 - Current

Property Manager

Legacy Communities
02.2022 - 03.2023

Community Manager

RHP Properties
02.2021 - 02.2022

Property Manager

Taylor Properties
01.2002 - 12.2018

Water Certification

SUNY College of Agriculture & Technology At Morrisville

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Annette Cates