Summary
Overview
Work History
Education
Skills
Languages
refrence
Timeline
Generic

Annette Cervantes

Bernalillo,NM

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

6
6
years of professional experience

Work History

Mvd Now

assistant manager
Bernalillo, NM
12.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Customer Service Representative

World Finance
Rio Rancho, NM
05.2021 - 12.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Customer Support Specialist

Molina Healthcare
Bernalillo, NM
01.2019 - 05.2021
  • Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
  • Responded to customer emails and phone calls promptly, courteously, and professionally.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Help customer with there health insurance

Education

Diploma - Medical Assisting

Carrington College - Phoenix
Albuquerque, NM
02-2011

High School Diploma -

Bernalillo High School
Bernalillo, NM
05-2008

Skills

  • Call Management
  • Paperwork Processing
  • Scheduling
  • Complaint resolution
  • Data Collection
  • Appointment Scheduling
  • Inbound and Outbound Calling
  • Order Processing
  • Executive management support
  • Calendaring
  • In-store support
  • Active Listening
  • Customer Service
  • Lead Generation
  • Customer Education
  • Credit card payment processing

Languages

Spanish
Full Professional
English
Full Professional

refrence

Ever Renteria  505-922-5699

Nancy Samuido 505

Timeline

Mvd Now

assistant manager
12.2022 - Current

Customer Service Representative

World Finance
05.2021 - 12.2022

Customer Support Specialist

Molina Healthcare
01.2019 - 05.2021

Diploma - Medical Assisting

Carrington College - Phoenix

High School Diploma -

Bernalillo High School

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Annette Cervantes