Annette Colgan

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

• Managed budget implementations, employee evaluations, and contract details.
• Formulated policies and procedures to streamline operations.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Developed and implemented strategies to increase sales and profitability.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

• Led operations in the floral department, ensuring excellent customer service and high quality product presentation.
• Managed inventory, trained staff, and created a positive team environment focused on collaboration.
• Delivered customized service to clients and supported various event coordination tasks.

• Managed and trained staff in a high-volume, fast-paced setting, ensuring top-tier service.
• Enhanced team dynamics by facilitating communication and addressing customer concerns with a solution-focused approach.
• Demonstrated adaptability and leadership in handling event-related logistics and customer needs.

• Assisted with operations during opening and closing hours, training new employees for efficient service delivery.
• Led teams to maintain high standards of customer service and collaboration under pressure.
• Actively contributed to team management and customer satisfaction during large events and daily operations.

• Independently managed bar operations, ensuring seamless service and effective communication between team members.
• Worked closely with kitchen and service staff to streamline processes and enhance customer experiences.
• Developed problem-solving and multitasking skills in a fast-paced work environment.