Annette Collins
Las Vegas,NV
Summary
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
Akumin Healthcare Services
02.2022 - 10.2023
- Ensure documentation and patient records are prepared and organized
- Ensure patient has a clear understanding of what to expect during and after their appointment
- Greeting and assists patients, customers and visitors in person and over the phone
- Perform patient registration in various systems, answer phone calls in a professional and courteous manner, patient screening, ensure accuracy of patient records
- Performs all duties within HIPAA regulations
- Follow all rules and regulations and written guidelines.
Patient Registration Lead
Sutter Solano Medical Center
06.2004 - 07.2021
- Greet patient, register patients using EPIC system, according to established protocols
- Assist patients to complete all necessary forms and documentation including medical insurance
- Ensure patient information is accurate including billing and demographic information
- Inform patients of hospital procedures and policy
- Maintain and manage patient records
- Answer incoming calls and deal with inquiries, transfer calls as required
- Collect co-payments
- Obtain external medical reports as required
- Respond and comply to request for information
- Safeguard patient privacy and confidentiality
- Ensure admitting operations run smoothly by leading the workflow, provided insight and guidance on processes and procedures
- Verify insurance eligibility, scan documents into patients’ medical record.
Medical Assistant Instructor
Trinity College Dublin
Vallejo, CA
06.2004 - 08.2007
- Encouraged independent learning among medical assistant students by assigning research projects related to their studies.
- Enforced classroom policies regarding dress code, punctuality, cell phone usage.
- Conducted lectures on health care related topics including ethics and legal issues.
- Demonstrated proper techniques for taking vital signs, performing venipuncture, phlebotomy, administering injections, and collecting specimens.
- Scheduled regular review sessions to ensure that all students understand course material prior to examinations.
Education
High School Diploma -
Bryman College
06-1980
Skills
- Experienced and self-motivated patient representative
- Proven track record of working with team members to achieve goals
- Patient Care Coordination
- HIPAA Compliance
- Medical Data Collection
- Patient Education
- Patient Records Management
- Medical Terminology
- Patient Registration
- Patient documentation
- Documentation
References
References available upon request.
Timeline
Patient Care Coordinator
Akumin Healthcare Services
02.2022 - 10.2023
Medical Assistant Instructor
Trinity College Dublin
06.2004 - 08.2007
Patient Registration Lead
Sutter Solano Medical Center
06.2004 - 07.2021
High School Diploma -
Bryman College
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