Annette Collins
Decatur,GA
Summary
Professional with proven track record in managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
2025
2025
years of professional experience
Work History
Front Desk Coordinator
Azura Vascular Care
10.2023 - Current
- Schedule and input all appointments scheduling in a efficient manner and timely. Assure all pre-procedure activities are schedule and complete. Manage patients cancellation accordance to center scheduling parameters. Print patient schedule and pull patients chart daily.
- Facilitates the admission process by professionally greeting all patients and vistors and obtain patient insurance information and patient identification to initiate admission process.
- Assemble file and maintain patient medical records in a confidential and secure manner.
- Complete front end process of billing procedure ensuring all information is entered into the computer
- Performs Insurance verification process.
- Ensure appropriate signatures are uncluded on all necessary chart and admissions data in accordance with company poli
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
- Scheduled appointments in computer system.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Verified patient demographic information, copied documentation and directed to provided information.
- Organized, maintained and updated information in computer databases.
Administrative Assistant
DaVita Healthcare
09.1997 - 10.2023
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
Administrative Assistant
Dialysis Clinic Inc.
1986 - 1987
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
Reuse Technician
Dialysis Clinic Inc.
1983 - 1986
- Cleaned instruments to prepare for sterilization.
- Reported defective equipment to appropriate supervisors or staff.
- Checked sterile supplies to detect outdated materials.
- Examined equipment to detect leaks, worn or loose parts or other indications of disrepair.
- Purged waste from equipment by connecting equipment to water sources and flushing water through systems.
Nursing Assistant
Dekalb General Hospital
1979 - 1983
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Engaged with patient family and friends to provide courteous visit experience.
- Recorded patient conditions and vital signs before and after medical operations.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Reported environmental risks or equipment malfunctions to supervisor.
- Answered patient call signals and signal lights to determine patients' needs.
- Turned and repositioned bedridden patients to prevent bedsores.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
Education
Bachelor of Science - Healthcare Administration
Ashford University
San Diego, CA10.2015
Skills
- Microsoft Excel
- Typing Proficiency
- Phone Call Answering
- Training and Development
- Office Administration
- Microsoft
- Microsoft Word
- Microsoft PowerPoint
- Medical Terminology
- Administrative Support
- Scheduling appointments
Education and Training
other
Timeline
Front Desk Coordinator
Azura Vascular Care
10.2023 - Current
Administrative Assistant
DaVita Healthcare
09.1997 - 10.2023
Administrative Assistant
Dialysis Clinic Inc.
1986 - 1987
Reuse Technician
Dialysis Clinic Inc.
1983 - 1986
Nursing Assistant
Dekalb General Hospital
1979 - 1983
Bachelor of Science - Healthcare Administration
Ashford University
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