Annette Cooper
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. With over 30 years experience in several different areas of Banking. Many years experience in testing numerous bank applications. Focused on delivering high-quality work on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
27
27
years of professional experience
Work History
Deposit and Payment Operations QA Team Lead
TRUIST
Charlotte, NC
01.2022 - 03.2024
- Managed a UAT test team composed of 1 Test Lead, 3 Onshore FTE Test Analysts and 1 Offshore Contractor Test Analyst.
- Lead the team in testing the Enterprise Teller application for projects, including monthly and major releases for Enterprise Teller as well as ad-hoc requests. Included testing all new code, when applicable. Finding and reporting defects to the development team and retesting those defects once a resolution is provided. Organizing and directing End to End testing with downstream application partners, as well as Regression testing.
- Hot Fix testing for emergency production defects.
- Also, participated in testing for other cross stream bank applications, either minor or major changes.
- Reviewed test cases and steps to ensure accuracy and that all requirements for each testing effort are covered via traceability.
- Contributed to and reviewed required project documentation for all testing efforts.
- Acted as a resource and/or mentor for Test Lead and Test Analysts. Provided guidance and feedback.
- Monitored progress of all test analyst to ensure productivity and meeting deadlines.
- Conducted reviews of test plans, test cases and test results in order to identify areas for improvement.
- Worked with the team responsible for creating automated test cases to identify potential automated test cases.
- Planning, deploying and managing the testing effort for all projects.
- Updated and maintained the Estimate and Capacity spreadsheet to assurance bandwidth was available for all testing efforts within the requested testing schedule.
- Reviewed daily, the Release Schedule/Testing Effort spreadsheet to assure all testing was on track to meet deadlines.
Deposit and Payment Operations QA Analyst
TRUIST
Charlotte, NC
08.2020 - 01.2022
- Developed and maintained test plans, cases, scripts, and data for testing.
- Reviewed requirements documents and developed test plans to meet customer objectives.
- Ensured that all requirements for each project were covered via traceability.
- Performed functional, integration, system testing, regression testing as well as user acceptance testing.
- Created detailed documents with steps to reproduce the defect along with screenshots when necessary.
- Worked closely with developers to analyze root cause of defects and assist in providing solutions.
- Provided feedback to development teams regarding product performance against expected results.
- Conducted end-to-end testing with downstream partners for each release cycle.
- Participated in peer reviews of test cases and scripts ensuring accuracy and completeness.
Operations Division Business Analyst III
TRUIST
Charlotte, NC
01.2018 - 08.2020
- Experienced in Quality Assurance, Testing, Implementation and Post Implementation.
- SME in supporting banking operations/process relating to Deposit Services & Payments – Checking, Time Deposits, Wire Transfer, Check Processing, Cash Manager Online and Payment services.
- Tested applications on mobile devices.
- Created test plans to perform system testing for change requests and monthly release. •
- Created and presented overall project test status to project team including test schedule and execution.
- Assisted in training new incoming team members in processes and procedures of the department.
Operations Division Business Analyst III
BB&T Now Truist
Charlotte, NC
09.2016 - 01.2018
- Preform account setups, changes and deletions.
- Provide immediate problem resolution for production issues.
- Participate in upgrades, fixes, platform evaluations and other system functions.
- Assist with testing and implementation of all systems (Wausau, Opex, Mavro, TIS, Optima, Orbograph) related activities for Lockbox and Account Recon operations.
- Engage in all tasks related to new account acquisition, system migration and platform changes.
- Facilitate and participate in conference calls with clients, Client Support and ADS to ensure client requirements and needs are documented and implemented with accuracy.
Account Reconciliation Operations Manager
BB&T Now Truist
Charlotte, NC
10.2012 - 08.2016
- Managed a production staff of six FTE's who provided Account Reconciliation and Positive Pay services to both external corporate and internal clients.
- Was recognized as the SME for the Account Reconciliation/Positive Pay application.
- Managed the departmental budget to achieve the annual financial target.
- Participated in designing, testing and implementing a new replacement application for both Account Reconciliation and Positive Pay services (T-Recs).
- Oversaw all merger activities for the Account Reconciliation/Positive Pay group. Facilitated weekly merger meetings. Worked with Product Manager to map merger products to an equal product at BB&T, now Truist. Worked and tested with the Development team to design and implement conversion programs of the Positive Pay issues files from the merging bank systems. Worked with Production Control to setup transmission links and test file transmissions with merger clients prior to merger date. Visited merger banks as needed. Assisted clients post merger with any Reconciliation or Positive Pay issues, questions or concerns.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Worked with the Development team on system issues, designing and testing new enhancements and job abends.
- Worked with Client Support to address and resolve client issues and concerns.
- Worked with application Vendor for enhancements, upgrades and system issues.
- Maintained status reports on departmental productivity.
- Worked with Product Manager to design and develop new product features.
Operations Division Business Analyst III
BB&T Now Truist
Charlotte, NC
02.1997 - 02.2012
- Researched and collaborated with Account Reconciliation/Positive Pay Replacement Initiative team regarding purchase and implementation of new Account Reconciliation and Positive Pay applications.
- Facilitated Account Reconciliation/Positive Pay Steering Committee monthly meeting. Managed, tested and participated in the implementation of all production support changes.
- Worked with Development Team, Project Team and Vendors on testing and implementing system upgrades.
- Participated in Managed Client Implementation Meetings. Worked with Clients and Implementation team to test input/output files and ensure that all setups were completed timely and accurate.
- Oversaw all merger activities for the Account Reconciliation/Positive Pay group. Facilitated weekly merger meetings. Worked with Product Manager to map merger products to an equal product at BB&T, now Truist. Worked and tested with the Development team to design and implement conversion programs of the Positive Pay issues files from the merging bank systems. Worked with Production Control to setup transmission links and test file transmissions with merger clients prior to merger date. Visited merger banks as needed. Assisted clients post merger with any Reconciliation or Positive Pay issues, questions or concerns.
- Worked with Production Control and clients to test and implement new file transmission setups, including import and export files. Reviewed and approved client file formats.
- Tested with potential new Payee Positive Pay clients. Made suggestions for changes that failed testing.
- Performed account setups, changes and deletions.
- Responsible for creating, maintaining and updating departmental processes and procedures.
- Backed up production team when needed, for vacations, absences and heavy volume.
Education
High School Diploma -
Clover High School
Clover, SC06-1982
Skills
- Team Lead and Mentoring Experience
- Test Planning
- Functional Testing
- User Acceptance Testing
- Regression Testing
- Requirements Analysis
- Excellent Initiative and Problem Solving Abilities
- Self Motivated
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- ALM
- Client Central
- Rally
Timeline
Deposit and Payment Operations QA Team Lead
TRUIST
01.2022 - 03.2024
Deposit and Payment Operations QA Analyst
TRUIST
08.2020 - 01.2022
Operations Division Business Analyst III
TRUIST
01.2018 - 08.2020
Operations Division Business Analyst III
BB&T Now Truist
09.2016 - 01.2018
Account Reconciliation Operations Manager
BB&T Now Truist
10.2012 - 08.2016
Operations Division Business Analyst III
BB&T Now Truist
02.1997 - 02.2012
High School Diploma -
Clover High School