Annette Cortez
Albuquerque
Summary
Dedicated and professional individual with extensive training in military law enforcement, emergency dispatching, and crisis management. Proven ability to de-escalate high-stress situations and provide compassionate support to individuals in crisis. Seeking to leverage diverse skill set and commitment to service in a human services role, aiming to make a positive impact on the well-being of individuals and communities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Support Worker
Christian Counseling Professionals
07.2024 - Current
- Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
MILITARY POLICE OFFICER
US Army
01.2014 - 09.2017
- Promptly responded to incidents and emergencies, taking decisive action to ensure community safety and security
- Managed high-stress situations and conflicts effectively, promoting community safety through resolution
- Engaged with diverse communities, offering assistance and building trust through empathetic interactions
- Provided timely support during crises, ensuring community well-being through intervention and de-escalation
- Collaborated with social services and mental health professionals to provide resources and foster resilience
EMERGENCY DISPATCHER
US Army
09.2015 - 08.2017
- Provided concise instructions to field personnel regarding call details and location
- Dispatched emergency vehicles promptly in response to calls
- Generated comprehensive reports on emergency response activities
- Utilized crisis de-escalation techniques during high-stress calls to facilitate prompt emergency responses
Education
BACHELOR OF SCIENCE - HUMAN SERVICES
Colorado State University-Global Campus
06.2024
Skills
- Effective Communication
- Crisis Management
- Conflict Resolution
- Empathetic Support
- Cultural Sensitivity
- Team Collaboration
- Adaptability
- Ethical Decision-Making
Military Education
Army Good Conduct Medal, National Defense Service Medal, Global War on Terrorism Medal, Army Service Ribbon, Honorary Guard- Tomb of the Unknown Soldier (2014), 2017 Presidential Inauguration Detail, LivingWorks Suicide Prevention (ASIST)
Certification
Comprehensive Community Support Services,
Safety Planning for Youth Suicide Prevention,
A Strategic Planning Approach to Suicide Prevention
Timeline
Community Support Worker
Christian Counseling Professionals
07.2024 - Current
EMERGENCY DISPATCHER
US Army
09.2015 - 08.2017
MILITARY POLICE OFFICER
US Army
01.2014 - 09.2017
BACHELOR OF SCIENCE - HUMAN SERVICES
Colorado State University-Global Campus
Similar Profiles
Janai CamposJanai Campos
LICENSED MENTAL HEALTH COUNSELOR at Family Workshop Counseling CenterLICENSED MENTAL HEALTH COUNSELOR at Family Workshop Counseling Center
Sarabeth BozemanSarabeth Bozeman
Clinical Mental Health Counseling Intern at Central Care Counseling ServicesClinical Mental Health Counseling Intern at Central Care Counseling Services
Heather MartinezHeather Martinez
Therapist at Cottonwood CounselingTherapist at Cottonwood Counseling
Cecilia FernadnezCecilia Fernadnez
Patient Access Representative at Albuquerque Health Care for the HomelessPatient Access Representative at Albuquerque Health Care for the Homeless
Devon AlonzoDevon Alonzo
IT Support Technician at NMSU AlamogordoIT Support Technician at NMSU Alamogordo