Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
i am a very Good worker
Timeline
Generic

Annette Croff

Manager Of Concession Stand
Detroit,MI

Summary

[ am manager Experienced [Job Title] adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Supervisor

AUTO ZONE PARK
Memphis, TN
04.2016 - 10.2020
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Interviewed, hired and trained new employees for production positions.
  • Identified individual employee's unique work styles and adapted management methods.
  • Provided supportive link between external customers and internal operations.

Butcher Shop Grocery Store

Butcher Shop Grocerystore
Memphis, TN
11.2017 - 06.2020
  • Restocked products based on available inventories and customer demands.
  • Maintained excellent levels of food safety by frequently checking product dates and temperatures.
  • Completed inventory counts, reordered stock and removed expired items from supply.
  • Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Manager

Comerica Park
Detroit, MI
06.2001 - 09.2016
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.

IQS DIRECTOR aND SUPPLY

Public Rubber And Supply
DETRIOT, MI
02.2013 - 05.2015
  • Forecasted requirements and set reorder points to maintain optimal levels.
  • Directed inventory regulation processes and accounting input data processing and reviewed output records from supply systems.
  • Managed accurate files and implemented new organizational systems to improve traceability.
  • Purchased, organized and distributed supplies for maintenance activities and personnel use.
  • Handled maintenance reports for orders requested and completed.
  • Executed top-notch customer service and assistance for [Number] contractors.
  • Supervised and managed employees during sorting, packaging and return procedures.
  • Oversaw and regulated warehouse inventory consisting of [Number] lines at $[Number]+.

Employee Assistance Manager

GM Factory ZERO
DETRIOT, MI
01.2008 - 08.2009
  • Educated new hires about different benefit plans.
  • Evaluated different providers offering range of services, coverages and plan options to pick optimal choice.
  • Directed and controlled 401K, medical, dental and vision benefit packages.
  • Oversaw open enrollment processes during [Number] quarter.
  • Assessed client requirements and developed targeted benefits solutions.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.

Education

High School Diploma -

Murray Wright High School
East Warren Of Detriot MI
06.1976

Skills

  • Food Production Processes
  • Equipment Troubleshooting and Maintenance
  • Kitchen Safety Standards
  • Stocking and Replenishing
  • Dependable and Cooperative
  • Employee Training and Supervision
  • Food and Beverage Service
  • Cash Drawer Operations
  • Workstation Setup and Breakdown
  • Customer Relations
  • Ingredient and Food Preparation
  • Temperature Monitoring
  • Health and Safety Standards
  • Preventing Food Spoilage
  • Food-Grade Sanitizers
  • Resolving Complaints
  • Training and Coaching
  • Regulatory Guidelines
  • Updating Seasonal Menu
  • Setup and Breakdown Procedures
  • Weighing and Measuring
  • Alcohol Service
  • Food Running
  • Shift Coverage

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Supervised team of [Number] staff members.

Certification

  • [Area of certification], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of expertise] License - [Timeframe]

i am a very Good worker

[ take pride in my work, i work with others well, I am a team player

Timeline

Butcher Shop Grocery Store

Butcher Shop Grocerystore
11.2017 - 06.2020

Supervisor

AUTO ZONE PARK
04.2016 - 10.2020

IQS DIRECTOR aND SUPPLY

Public Rubber And Supply
02.2013 - 05.2015

Employee Assistance Manager

GM Factory ZERO
01.2008 - 08.2009

Manager

Comerica Park
06.2001 - 09.2016

High School Diploma -

Murray Wright High School

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Annette CroffManager Of Concession Stand