ANNETTE D'ARBELLES
Sacramento,CA
Summary
Dependable business professional acknowledged for reliability, integrity and quick-learning ability. Well-versed in the hospitality industry and sales expertise, inbound and outbound calling, and online chat support skills. Ability to generate new ideas and devise feasible solutions to broadly relevant problems. Recognized as a dedicated, resourceful individual driven to meet team targets and enhance bottom line performance while maintaining a positive, proactive attitude when faced with adversity.
Overview
14
14
years of professional experience
Work History
Senior Credit/Collections Operations
Edwards Lifesciences
10.2022 - 01.2025
- Enhanced cash flow by implementing efficient credit collection strategies.
- Streamlined collections process for faster debt recovery and reduced delinquencies.
- Improved customer relations through professional communication and negotiation tactics in credit collections.
- Conducted thorough credit analyses to accurately assess risk levels and make informed decisions on credit limits.
- Managed diverse portfolio of accounts, ensuring timely collections and minimized losses from bad debts.
- Developed customized reports that provided valuable insights into trends, risks, and opportunities related to company''s receivables portfolio.
- Supported successful audits by maintaining detailed documentation of all collection efforts, dispute resolutions, and payment agreements made with customers.
- Researched billing errors and discrepancies to initiate corrective action.
- Maintained strong working knowledge of relevant regulatory requirements, ensuring compliance with all applicable laws and standards related to credit granting and collection activities.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Sales Associate
Club Pilates Franchise LLC
06.2024 - 10.2024
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Contributed to team goals by consistently meeting or exceeding individual sales targets each quarter.
- Coordinated reservations with accuracy to ensure a seamless booking experience.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Supported marketing efforts by distributing promotional materials and informing guests about ongoing specials or events.
Accounts Receivable Associate
Corelogic
06.2021 - 10.2022
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Handled day-to-day accounting processes to drive financial accuracy.
Accounting Associate
La Quinta Inn & Suites LAX By Wyndham
07.2016 - 05.2021
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options
- Performed targeted collections on past due accounts aged over 60 days
- Managed efficient cash flow reporting, posted cash receipts and analyzed
- Chargebacks, independently addressing and resolving issues
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Maximized client loyalty and satisfaction with prompt, thorough and timely resolutions.
Sales Associate
State Farm Insurance
09.2013 - 02.2016
- Answer incoming calls, greeted callers, provided information, and transferring calls to appropriate parties
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
- Obtained underwriting approval by completing application for coverage
- Engaged with customers to build rapport and loyalty.
- Utilized targeted marketing efforts to increase revenue, including email campaigns and cold calling
- Provided coverage option information to assist clients in protecting assets
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by 10%
Server
Lulu's Cafe
09.2010 - 01.2015
- Recognized as a dedicated professional driven to meet team targets and enhance bottom line performance. Kept register accurate through correct billing, payment processing and cash management practices
- Cultivated warm relationships with regular customers.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Greeted and maintained relationships with regular customers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Education
Bachelor of Science - Business
Cal State Fullerton
Fullerton, CA2024
Associate of Science - Business
Los Angeles City College
Los Angeles, CA06.2021
High School Diploma -
PACIFIC PALISADES HIGH SCHOOL
Pacific Palisades, CA2008
Skills
- Microsoft Word, Excel, PowerPoint, Outlook
- Assertive, Enthusiastic, Punctual
- Written Communication Skills
- Flexible & Adaptable
- Aging reports analysis
- Account Reconciliation
- General ledger accounting
- Payment processing
- POS Systems and Ordering Platforms
- Oracle CRM
- Salesforce Software
- Insurance Policy Sales
- Administrative Support
- Operations management
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Club Pilates Franchise LLC
06.2024 - 10.2024
Senior Credit/Collections Operations
Edwards Lifesciences
10.2022 - 01.2025
Accounts Receivable Associate
Corelogic
06.2021 - 10.2022
Accounting Associate
La Quinta Inn & Suites LAX By Wyndham
07.2016 - 05.2021
Sales Associate
State Farm Insurance
09.2013 - 02.2016
Server
Lulu's Cafe
09.2010 - 01.2015
Bachelor of Science - Business
Cal State Fullerton
Associate of Science - Business
Los Angeles City College
High School Diploma -
PACIFIC PALISADES HIGH SCHOOL
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