Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Davis

Springfield,OH

Summary

Dependable Dispatch Manager accustomed to multitasking across field teams to improve mobile coordination activities. Remains calm under pressure to deliver clear instructions for timely action. Minimizes conflicts and confusion by maintaining excellent rapport with people of diverse personality types.

Overview

22
22
years of professional experience

Work History

Driver Recruiting Manager

STG Logistics (XPO Logistics)
03.2022 - 05.2025
  • Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
  • Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
  • Managed applicant tracking systems to keep recruitment processes organized.
  • Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
  • Developed detailed reporting structures for key performance indicators related to recruitment activities, ensuring transparency and accountability in hiring efforts.
  • Negotiated job offers to attract top talent and keep organization competitive in job market.
  • Streamlined recruiting processes for entire team.
  • Managed recruitment team and trained and mentored new advisors.
  • Implemented data-driven recruiting methods, utilizing analytics to inform decision-making processes and optimize results.
  • Conducted regular performance reviews for recruitment team members, providing constructive feedback and support for professional development goals.
  • Provided exceptional candidate experiences throughout the entire recruitment process, from initial contact to offer negotiation.
  • Established structured interview processes that yielded higher-quality hires while minimizing bias in candidate evaluations.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Prepared records and data for regular audits.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
  • Developed comprehensive training programs for employees, fostering a culture of compliance throughout the organization.
  • Managed compliance efforts, reporting and audits.

Dispatch Manager

Xpo Logistics
12.2020 - 03.2022
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
  • Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Team Lead Dispatcher

XPO Logistics
03.2018 - 12.2020


  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Managed 6 dispatchers while leading and delegating job assignments, tracking project status, processing payroll and resolving issues to maximize productivity.
  • Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
  • Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
  • Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
  • Closely monitored dispatch board to triage and prioritize over 300 daily calls on the weekend.
  • Directed dispatching, routing and tracking of fleet drivers and core carriers.
  • Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Responded to over 70 daily caller requests with information about assistance and timeframes.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
  • Assessed regulatory and operational risks for escalation to management.

Transportation Dispatcher

XPO Logistics
06.2016 - 03.2018
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Scheduled and dispatched drivers to locations across the United States, Mexico and Canada.
  • Worked closely with customers to effectively resolve issues and complaints.
  • Created delivery routes and optimized plans for traffic, road conditions and other factors.
  • Coordinated dispatching of multiple drivers to accomplish daily delivery requirements.
  • Reviewed paperwork to dispatching drivers to support accuracy.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Informed M&R department about equipment breakdowns and provided updates on completion of work orders on trucks and trailers.
  • Directed dispatching, routing and tracking of multiple fleet drivers.
  • Closely monitored dispatch board to triage and prioritize over 70 daily calls.

Pricing Analyst

XPO Logistics
03.2006 - 06.2016
  • Carefully monitored market trends to ascertain best pricing for company's products.
  • Monitored competitors' pricing activities to make effective decisions that would improve company revenue.
  • Identified key areas that could be enhanced and implemented successful process improvements.
  • Assessed profitability in effort to make adjustments using both company and marketplace data to develop decisive pricing.
  • Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
  • Developed strong analytical and financial skills, which helped to anticipate market and company needs.
  • Streamlined pricing processes through automation, increasing efficiency and accuracy of data management.
  • Reduced discrepancies in financial reporting by implementing strict quality control measures for pricing data.
  • Collaborated with cross-functional teams to develop comprehensive market intelligence for informed decision making.

Pricing Support

XPO Logistics
09.2003 - 03.2006
  • Compiled data and reviewed information for accuracy prior to input.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Managed workflow scheduling, data entry and accuracy verification for large data projects.
  • Identified data entry errors and reported to necessary departments.

Education

No Degree - Education of Individuals in Elementary Special Education Programs

Wilmington College
Wilmington, OH

High School Diploma -

Northwestern High School
Springfield, OH
06.1995

Skills

  • Service Requests
  • Customer File Maintenance
  • Work Crew Dispatch
  • Equipment Needs Assessment
  • Verbal and Written Communication
  • Route Planning and Adjustment
  • Team Work Scheduling
  • Effective Communications
  • Team Guidance and Direction

Timeline

Driver Recruiting Manager

STG Logistics (XPO Logistics)
03.2022 - 05.2025

Dispatch Manager

Xpo Logistics
12.2020 - 03.2022

Team Lead Dispatcher

XPO Logistics
03.2018 - 12.2020

Transportation Dispatcher

XPO Logistics
06.2016 - 03.2018

Pricing Analyst

XPO Logistics
03.2006 - 06.2016

Pricing Support

XPO Logistics
09.2003 - 03.2006

No Degree - Education of Individuals in Elementary Special Education Programs

Wilmington College

High School Diploma -

Northwestern High School

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Annette Davis