Annette D. Jenkins
Duluth,Ga.
Summary
Experienced office management professional with a strong background at RICOH AMERICAS INC., showcasing advanced MS Office capabilities and expertise in Oracle software solutions. Proven track record in enhancing operational efficiency through precise data processing and effective communication, driving high levels of customer satisfaction.
Overview
24
24
years of professional experience
Work History
Administrator, Print Support MS Offsite
RICOH AMERICAS INC.
Atlanta, GA
01.2023 - Current
- Responsible for fleets of business document output devices (printers, copiers, and fax machines at an IMS customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs
- Manages inventory and device service, assists site team members in developing, implementing, and managing ongoing site operations
- Must understand and utilize TRAC, FMAudit, Oracle and various PS tools
- Ensures solutions and applications used to monitor, manage, and report on assigned fleet are operating, routinely reconciled, and any outages are escalated appropriately
- Monitors all facets of the fleet program to ensure that performance standards are maintained and client requirements (contracted service levels) are consistently met
- Engages Ricoh and/or third-party resources to anticipate and prevent problems, as well as to remedy problems as they occur
- Acts as a supporting interface to outside contractors for management of performance issues
- Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items
- Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time
- Helps coordinate machine moves, machine removals and new machine installations
- Helps track machine lease expiration and/or projected end of service life dates, as required
- Manages the collection of periodic meter readings, including review and validation
- Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports
- Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required
- Conducts periodic client satisfaction surveys together with the Sales team, provides a semiannual executive overview of emerging business printing technology and industry trends
- Conducts implementation of national launch programs/processes including field training
- Supports the Service Delivery Manager
- Performs other duties as assigned
Sr/ Specialist, Order Processor
RICOH AMERICAS INC.
Atlanta, GA
08.2011 - 01.2023
- Receive sales orders from the Sales Rep for multiples accounts as raw, basic data that needs to be combined into a cohesive order and entered into the sales order application, or as a work-in-process order that is partially or completely entered in the sales order application
- Evaluate factors for orders that determine revenue and cost, including pricing, lease rates, vendor credits, promos, and sales compensation
- Verifies accuracy of product information, and pricing according to published price structures and customer contract agreement; follows up on any modifications to the original order to ensure billing accuracy
- Ensure all associated supporting documentation is provided
- Complete sales orders based on the quality requirements dictated in the RICOH Policy and procedures
- Maximize throughput of accurate and fundable orders
- Provides status update on open orders to sales and ensures accurate and timely funding from leasing partners on associated market area orders
- Stages orders in order entry process and tracks through to delivery, invoicing, and funding
- Inputs lease information into leasing program and ensure output meets RICOH standards
- Typically inputs complex and Flex orders
- Reviews negative results from leasing program with sales representative and obtains clarification
- Ensure that customer orders are processed and invoiced in a timely manner
- Provides excellent customer service to internal and external customers
- Runs and reconciles various Order Management reports and assists with training of new employees
- Coordinate with third party leasing companies on Customer Resolution issues
- Performs other duties as assigned
Specialist, Customer Billing
RICOH AMERICAS INC.
Atlanta, GA
07.2010 - 08.2011
- Enters maintenance/contract data into billing system as sold by sales professional
- Specifically handles more complex contract billings (i.e., multi-machine, multi-metered, lease flex accounts)
- Obtains meter reads, purchase order numbers and other billing information, as necessary, from customers and other IKON personnel
- Works with IKON locations to resolve discrepancies in billing information
- Creates final billings as required for end of term contracts
- Creates and maintains contract records and billings
- Responsible for maintaining all paperwork in customer files
- Answers incoming calls from internal or external customers regarding questions or invoicing/options and proactively resolves all outstanding issues
- Requests credit memos for any erroneous or changed billing
- Ensures integrity between CCC billing systems and the IOSC billing system, IKONICs
- Resolves customer billing issues identified through the IOSC dispute management process
- Creates additional reporting/spreadsheets as requested by customer and supervisor
- Ensures integrity between operating systems at District and IOSC
- Provides complex reporting/spreadsheets as requested by customer or Sales professional
- Attends major account reviews with Sales Representatives and customers as requested
- Corrects incorrect meter/base billings as identified by CPC Analyst
- Reports unbilled contract information to Supervisor monthly
- Performs other duties as assigned
Leasing Coordinator
RICOH AMERICAS INC.
Atlanta, GA
06.2005 - 07.2010
- Process lease cancelations for multiple accounts
- Prepare documents for 3rd party lease funding
- Process maintenance request and address changes
- Bill end of lease purchases
Credit Specialist
LANIER FINANCIAL SERVICES (RICOH AMERICAS INC)
Atlanta, GA
07.2000 - 06.2005
- Oversee credit report approvals or declines
- Process credit reports for District Managers
- Provide accurate results of credit reports via email
- File and send reports to storage center for scanning
Customer Service Representative
LANIER FINANCIAL SERVICES ASSOCIATES CSO MAIL
Atlanta, GA
06.2001 - 07.2002
- Responsible for placing, shipping, and tracking parcels
- Act as a liaison and a point of contact between UPS and customers
- Provided customer service to internal and external customers
- Document and record parcel acceptance and refusal calls
Education
BSB/M -
UNIVERSITY OF PHOENIX
LAWRENCEVILLE, GA01.2013
AS - Business Administration
GEORGIA PERIMETER COLLEGE
DECATUR, GA03.2010
Skills
- Office Management Proficiency
- Advanced MS Office Skills
- Effective Communication
- Precision in Data Processing
- Proficient in Computer Applications
- Cash Application Management
- Credit Memo Reconciliation
- Timely Order Processing
- Invoice Reconciliation Skills
- Invoicing Expertise
- Lease Management
- Experienced with Oracle Software Solutions
- Lease Management
- Inventory Control
- Customer Sales Support
- Effective Time Management
- Data Entry for Orders
- Inventory Purchasing
- Windows Operating System
- Skilled in Apple MacOS Usage
- Experience with Google Platforms
- Proficient in Android OS
- Apple iOS Proficiency
- Microsoft Office Proficiency
- Proficient in Oracle Navigation
- PeopleSoft Application Knowledge
- Lotus Notes Administration
- Help desk tickets
- Adaptive Multitasking Techniques
- Problem-solving aptitude
- Problem-solving abilities
- Adaptive Time Management
- Report exceptions
- Forecasting
- Key Performance Indicators
- Time management abilities
- Consistent Reliability
- Manage Supply Coordination
- Address Service Challenges
References
Available Upon Request
References
References available upon request.
Timeline
Administrator, Print Support MS Offsite
RICOH AMERICAS INC.
01.2023 - Current
Sr/ Specialist, Order Processor
RICOH AMERICAS INC.
08.2011 - 01.2023
Specialist, Customer Billing
RICOH AMERICAS INC.
07.2010 - 08.2011
Leasing Coordinator
RICOH AMERICAS INC.
06.2005 - 07.2010
Customer Service Representative
LANIER FINANCIAL SERVICES ASSOCIATES CSO MAIL
06.2001 - 07.2002
Credit Specialist
LANIER FINANCIAL SERVICES (RICOH AMERICAS INC)
07.2000 - 06.2005
BSB/M -
UNIVERSITY OF PHOENIX
AS - Business Administration
GEORGIA PERIMETER COLLEGE