Annette Dominguez

• Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.
• Streamlined communication channels for quicker problem-solving and increased customer loyalty.
• Improved customer satisfaction by addressing and resolving complaints efficiently.
• Educated customers on product features, benefits, and usage, resulting in higher user satisfaction.

• Responding to questions regarding benefits, contracts, eligibility and claims.

• Medical terminology knowledge.

• Documenting inquiries.

• Meeting quality metrics every month.

• Maintain a productive work environment.

• Troubleshooting online account.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Made outbound calls to set up appointments for beneficiaries.

• Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
• Collected any deductibles or copays if applicable.
• Medical billing and coding for in office patients as well as rehab patients.
• Request any prior authorizations needed for patients.
• Medical terminology knowledge.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintaining a clean workspace.

• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Time management and accuracy.
• Maintaining a clean workspace.
• Performing a variety of tasks for food preparation.
• Knowing the menu, suggesting items or promotions.