Annette Dotson
Gosport,IN
Summary
Proven adaptability and strategic decision-making highlighted at Sweet Owen Industry Arc, enhancing client quality of life and operational efficiency. Excelled in responsive listening and accurate data entry, significantly increasing engagement and support accuracy. Achieved a high client satisfaction rate through innovative program development and effective crisis intervention.
Overview
10
10
years of professional experience
Work History
Line Cook
Millie McGee's Diner
08.2024 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Direct Support Provider/Team Leader
Sweet Owen Industry Arc
03.2017 - 08.2024
- Acted as a liaison between clients and service providers, ensuring all necessary supports were in place to maximize the client''s quality of life.
- Provided crisis intervention when necessary, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
- Safeguarded the dignity and privacy of clients by adhering to confidentiality protocols and treating them with respect at all times.
- Delivered exceptional support during transitional periods such as moving into a new home or adjusting to changes in routine or environment.
- Relied upon to direct and train employees on daily operations.
- Continuously sought out professional development opportunities to enhance knowledge and skillset, resulting in improved direct support services for clients consistently provided.
- Promoted healthy lifestyles by assisting clients with exercise routines and monitoring their physical wellbeing.
- Communicated effectively with families, keeping them informed about their loved one''s progress and addressing any concerns or questions.
- Assisted in the coordination of medical appointments for clients, providing transportation when needed while also serving as an advocate during visits.
- Supported client participation in recreational activities, fostering a sense of purpose and enjoyment.
- Completed comprehensive training programs in behavior management strategies, allowing for successful implementation of positive reinforcement techniques within the home setting.
- Developed strong rapport with clients by demonstrating empathy, understanding, and active listening skills.
- Administered medications accurately according to prescribed schedules, helping clients maintain optimal health outcomes.
- Increased community integration by accompanying clients on outings and social events to promote socialization and engagement.
- Improved overall quality of life for clients through assistance with daily living activities, such as dressing, grooming, and meal preparation.
- Maintained detailed documentation on client progress, enabling effective communication among team members and ensuring continuity of care.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each client''s unique needs and goals.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Youth Director
Family of God Youth Center
03.2015 - 02.2018
- Coordinated and attended annual church events to foster and build intergenerational fellowship and outreach.
- Organized successful fundraising events that increased financial support for youth-focused initiatives significantly.
- Developed comprehensive curricula for various age groups, ensuring developmental appropriateness and inclusivity.
- Increased youth engagement by developing and implementing innovative programs tailored to their interests.
- Assisted in creation and implementation of missions strategy for youth to get involved in local and global missions.
Dispatcher
Bland's Wrecker Service
10.2016 - 03.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and police personnel to coordinate timely roadside assistance.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
High School Diploma -
Martinsville High School
Martinsville, IN05-2001
Skills
- Client Support
- Accurate Data Entry
- Strategic Decision-Making
- Responsive Listening
- Detail-Oriented Approach
- Adaptability in High-Stress Situations
- Prioritization and Scheduling
- Effective Troubleshooting
- Effective Schedule Coordination
Timeline
Line Cook
Millie McGee's Diner
08.2024 - Current
Direct Support Provider/Team Leader
Sweet Owen Industry Arc
03.2017 - 08.2024
Dispatcher
Bland's Wrecker Service
10.2016 - 03.2017
Youth Director
Family of God Youth Center
03.2015 - 02.2018
High School Diploma -
Martinsville High School
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