Annette Estrada
Drexel Hill,PA
Summary
Receptionist Profile An enthusiastic and committed receptionist, seeking a fulltime position to bring professionalism and poise to their front line. Proven efficiency in operating a multi-line phone system, operation of office and mailroom equipment, providing clerical support, and dealing capability with customers and queries.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Manager / House Coordinator
PAHrtners Deaf Service
Glenside, PA
07.2021 - Current
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Completed resident assessments in accordance with current regulations and guidelines.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Community Supports Professional
PAHrtners Deaf Service
Glenside, PA
07.2021 - 06.2022
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Educated young people about strategies for driving discussions and promoting social changes.
- Became strong advocate for [Area of expertise] reform.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Receptionist
Health Partners Plans Inc
Philadelphia, PA
10.2014 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Community College of Philadelphia
Certificate of Completion - Printer / Desktop Operations
Programming Systems Incorporated
Philadelphia05.2002
Skills
- Proper Equipment Usage
- Employee Work Scheduling
- Recovery Coaching
- Operation of office and mailroom equipment
- American Sign Language
- Customer Service
- Proficient in Microsoft Applications
- Communication Skills
Certification
Flexible
Hobbies
#1 Swimming
#2 Cooking
#3 Sign Language
#4 Gardening
#5 Traveling
Languages
American Sign Language
Full Professional
Timeline
Manager / House Coordinator
PAHrtners Deaf Service
07.2021 - Current
Community Supports Professional
PAHrtners Deaf Service
07.2021 - 06.2022
Receptionist
Health Partners Plans Inc
10.2014 - 07.2020
Community College of Philadelphia
Certificate of Completion - Printer / Desktop Operations
Programming Systems Incorporated
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