ANNETTE FERTICH
Walnutport,PA
Summary
Motivated and dedicated professional with 10+ years of Administrative support experience in Healthcare. Known for personable and courteous in all interactions with patients and team members while effectively handling office and administrative duties through strong organizational and time management skills. Skilled in anticipating Physician and Practice needs in areas in inpatient units.
Overview
21
21
years of professional experience
Work History
Administrative Partner
Lehigh Valley Hospital
Bethlehem, PA
01.2003 - Current
- Developed and implemented office procedures to streamline workflow processes.
- Answered incoming phone calls, emails, and directed inquiries appropriately.
- Coordinated activities between departments within the organization including purchasing supplies and equipment.
- Maintained an organized filing system for easy retrieval of documents when needed.
- Facilitated communication between departments through email correspondence or face-to-face conversations.
- Performed receptionist duties such as greeting visitors and directing them accordingly.
- Ordered office supplies as needed while staying within established budgets.
- Gathered information, scanned records and maintained confidentiality of electronic data.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
High School Diploma -
EVANDER CHILDS H.S.
New York, NY06-1991
Skills
- Customer Service Understanding
- Privacy Policies
- Front Desk Management
- Manage inpatient front reception desk including performance day-to-day administrative functions and general office duties
- Provide administrative and physician support as well as coordinate with all medical staff as needed to facilitate daily patient flow activities
- Utilize Epic software system to submit consultations for inpatient and outpatient referrals
- Receive and process 30 inbound calls per shift implementing proper telephone etiquette and routing calls to the appropriate personnel or department for resolution
- Arrange Interpreter,Transportation and other external patient services
- Maintain Electronics Medical Records (EMR) by labeling/scanning confidential an time sensitive patient documents for unit
- Established effective working relationships with individuals of various cultural, ethnic and economic backgrounds
Languages
English
Professional
Spanish
Professional
Timeline
Administrative Partner
Lehigh Valley Hospital
01.2003 - Current
High School Diploma -
EVANDER CHILDS H.S.