Annette Fields
Tampa
Summary
Highly successful professional with over 15 years of experience in customer service and management. Demonstrated ability to excel in stressful environments and effectively handle escalated customer issues. Self-motivated, proactive, and confident in making independent decisions. Strong background in training and a team player, enhancing ability to contribute to organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Mail Carrier
USPS
01.2024 - Current
- Company Overview: United States Postal Service
- Collected and delivered mail along designated routes, ensuring timely service and customer satisfaction
- Maintained accurate delivery records and logs, meeting all postal regulations and standards
- Provided exceptional customer service by addressing inquiries and resolving delivery issues promptly
- Adapted to changing routes and schedules, demonstrating flexibility and problem-solving skills
- Sorted and organized incoming mail for efficient distribution to various locations
- Collaborated with team members to improve delivery processes and enhance service quality
- United States Postal Service
Loan Processor/Funding
AUTO APPROVE
01.2022 - 08.2023
- Generates auto refinance loan documents in a timely manner
- Ensure that all documents are completed and signed correctly
- Verify all stipulations for loan packages
- Verify information such as loan payoff amount, collateral valuation, and interest rate
- Create and stack funding packets to be sent to lending partners
- Ensure Power of Attorney forms are received
- Document the system of record per applicable policy/procedure
- Monitor accounts for red flags or potential fraud
- Protect information in accordance with Auto Approve Information Security
QC Funding Loan Specialist/Escalation
REFIJET/YIELD SOLUTIONS
09.2017 - 01.2022
- Generate contracts for all approved and consumer committed refinance and lease buy out loans
- Comply with state laws for specific documents required
- Audit documents and contracts for compliance
- Contact consumers, dealers, financial institutions for information needed to fund loans
- Maintain daily log of all loans approved and follow up accordingly to ensure timely funding
- Prepare and have Experience Guide execute E-sign and/or paper documents accurately and timely with Client; Confirm accuracy of all documents
- Ensure documents contain stipulations from lenders and all appropriate compliance components
- Deliver executed documents to the business office
- Collect, receipt and process guest's down payment
Leasing Specialist
Amberly Place Apartments
06.2015 - 08.2017
- Present properties and provided amenities in a positive light to prospective tenants
- Act as a landlord for property owners and help them navigate the property market
- Advertise available properties using a variety of media and promoting materials
- Determine the needs, living standards and economic viability of prospect customers
- Confirm rental application data and personal references
- Stay knowledgeable of the property market status
- Provide information on all aspects of properties (expansion, zoning, crime etc.)
- Negotiate leasing terms and conditions and close deals
- Ensure proper maintenance and inspect properties periodically
Food & Beverage Manager
Members Only Club
01.2012 - 06.2015
- Administered Weekly Food and Beverage Inventory
- Placed according to the allotted Budget weekly Food, Beverage & Dry Goods Orders
- Created Weekly Schedules for all Front of House & Back of House Staff (65 Employees)
- Problem Solve & Negotiate a diversity of Customer Service Issues
- Oversaw the Internet and Social Media Reviews of Establishment, and ensured all issues are rectified
- Train Bar Staff in accordance with Company Customer Service policies, procedures and tasks in Bartending
- Operated, trained staff on, problem solved & helped Program the Point-of-Sale Computer System
- Utilized high level of energy & superior multitasking abilities in an extremely fast paced establishment
- Demonstrated high level of social etiquette and maintained a courteous, professional demeanor insuring all Guests high level of satisfaction
- Managed the Business Closing and Openings daily, complete with money handling procedures and Safety issues regarding Alarms & Locking of Establishment
Operations Asst. Manager
Funtastic Funni Fotos, Inc
01.2000 - 12.2012
- Responsible for training and hiring of all New Employees
- Managed all Staff Schedules and Daily productivity (30 Employees)
- Managed all Sales of Large Photo Packages
- Managed all Day-to-Day Operations of the Business
- Prepared all accounting documents for the accountant
- Facilitated weekly Payroll and Bookkeeping
- Organized and Supervised Conventions pertaining to the Nature of the Business
- Budgeted, Designed and negotiated the Advertising and Marketing of the Business
Real Estate Broker
Mercedes Homes, Inc
09.2006 - 02.2008
- Assisted Clients with Property Sales and development
- Instructed Clients on Best practices for purchasing new homes
- Preparation of Legal documents including Sales Contracts
- Provide Economic and market advise to prospective clients
- Liaise with Lenders and home inspectors prior to contract negotiations
- Building relationships with clients to encourage returning business
Skills
- Sales
- Microsoft Word
- Hospitality
- Yardi
- Customer service
- Fair Housing regulations
- Management
- Retail sales
Certification
Real Estate Broker
Personal Information
Willing To Relocate: Anywhere
Timeline
Mail Carrier
USPS
01.2024 - Current
Loan Processor/Funding
AUTO APPROVE
01.2022 - 08.2023
QC Funding Loan Specialist/Escalation
REFIJET/YIELD SOLUTIONS
09.2017 - 01.2022
Leasing Specialist
Amberly Place Apartments
06.2015 - 08.2017
Food & Beverage Manager
Members Only Club
01.2012 - 06.2015
Real Estate Broker
Mercedes Homes, Inc
09.2006 - 02.2008
Operations Asst. Manager
Funtastic Funni Fotos, Inc
01.2000 - 12.2012
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