Summary
Overview
Work History
Education
Skills
Timeline
Generic

Annette Florczyk

Des Plaines,IL

Summary

I am a dedicated and dynamic individual that has 20+ years experience in customer service and restaurant industry. I am bilingual in two languages, as well as a punctual and efficient. I multi-task with ease, and a quick learner. As well as, great organizer, problem solver, team player, computer oriented and a hard worker. Overall, friendly, engaging and a leader.

Overview

21
21
years of professional experience

Work History

Server

Moretti's Ristorante & Pizzeria
03.2018 - Current

    I have been with this company for the past 6 years. I have been given the job to oversee the servers, training of the servers, and update the servers on any changes in the computer system or the in the menu. With all that, I also help out in the back kitchen with running food, expediting, taking orders to go, busing, bartending and as well as helping hostessing if needed.

    • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
    • Used slow periods to restock supplies, ice, trays, and delivery bags.
    • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
    • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
    • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
    • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
    • Inspected dishes and utensils for cleanliness.
    • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Served food and beverages promptly with focused attention to customer needs.
    • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
    • Checked guests' identification before serving alcoholic beverages.
    • Identified issues, analyzed information and provided solutions to problems.
    • Worked flexible hours across night, weekend, and holiday shifts.
    • Demonstrated respect, friendliness and willingness to help wherever needed.
    • Used critical thinking to break down problems, evaluate solutions and make decisions.
    • Gained strong leadership skills by managing projects from start to finish.
    • Demonstrated strong organizational and time management skills while managing multiple projects.

Front Desk Agent

Courtyard By Marriott
04.2017 - 09.2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.

Server

Hp Cafe Restaurant
10.2015 - 04.2017
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Inspected dishes and utensils for cleanliness.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Kappy's American Grill
08.2008 - 09.2014
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Airline Customer Service Agent

Prospect Airline Services
03.2012 - 09.2013
  • Educated passengers on safety protocols throughout their journey, enabling them to feel secure during the flight.
  • Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
  • Maintained calm under pressure while managing stressful situations involving delayed or canceled flights.
  • Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
  • Streamlined check-in processes for faster service, resulting in reduced wait times.
  • Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Receptionist

White Eagle Banquets
07.2008 - 04.2010
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Resolved customer problems and complaints.

Certified Medical Assistant

Resurrection Hospital
01.2008 - 04.2008
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Verified patient insurance coverage and collected required co-payments.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed clinical procedures and gathered patient data for interpretation by physician.
  • Prepared lab specimens for diagnostic evaluation.

Hairdressing Assistant/Receptionist

Georgio Elan Hair Salon
03.2003 - 01.2008
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Streamlined communication between stylists and clients during consultations to ensure accurate understanding of desired outcomes from hair services provided.
  • Demonstrated thorough knowledge of all salon products and services.
  • Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
  • Answered telephone calls to provide information and schedule new appointments.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered phone calls and emails to schedule client appointments.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

No Degree - Liberal Arts And General Studies

Oakton Community College
Des Plaines, IL

High School Diploma -

Glenbrook South High School
Glenview, IL

Medical Assistant - Medical Assistant

Olympia College
Skokie, IL
12.2007

Skills

  • Professional Appearance
  • Reliable and Responsible
  • Order Management
  • Cleanliness standards
  • Hospitality best practices
  • Foreign language proficiency
  • Team Leadership
  • Food and Beverage Service
  • Cash Handling
  • Staff Training
  • Computer Skills
  • Attention to Detail
  • Critical Thinking
  • Time Management
  • Friendly, Positive Attitude
  • Food Running
  • High Energy and Stamina
  • Strong Work Ethic
  • Food safety practices
  • Cleaning and sanitizing
  • Menu Recommendations
  • Upselling
  • High-volume dining
  • Special Requests and Substitutions
  • Relationship Management
  • Table Bussing
  • Safe Food Handling
  • Order delivery practices
  • Warm and Friendly
  • Transactions and Cash Handling
  • Banquet Coordination
  • Menu presentation
  • Ability to Lift 30 Pounds
  • Decision-Making

Timeline

Server

Moretti's Ristorante & Pizzeria
03.2018 - Current

Front Desk Agent

Courtyard By Marriott
04.2017 - 09.2017

Server

Hp Cafe Restaurant
10.2015 - 04.2017

Airline Customer Service Agent

Prospect Airline Services
03.2012 - 09.2013

Server

Kappy's American Grill
08.2008 - 09.2014

Receptionist

White Eagle Banquets
07.2008 - 04.2010

Certified Medical Assistant

Resurrection Hospital
01.2008 - 04.2008

Hairdressing Assistant/Receptionist

Georgio Elan Hair Salon
03.2003 - 01.2008

No Degree - Liberal Arts And General Studies

Oakton Community College

High School Diploma -

Glenbrook South High School

Medical Assistant - Medical Assistant

Olympia College

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Annette Florczyk