Dynamic office administration professional with a proven track record of enhancing efficiency and organization within diverse teams. Recognized for exceptional collaboration skills and the ability to adapt swiftly to evolving demands, ensuring seamless operations. Expertise in managing complex schedules, coordinating multifaceted tasks, and leveraging advanced office software to optimize workflows. Committed to delivering reliable, results-driven support while maintaining the highest standards of quality in every responsibility.
Hi, I’m
Annette Garza
Austin,USA
Summary
Overview
9
years of professional experience
Work History
University Of Texas At AustinAustin, TX
Parking Services Representative
02.2024 - Current
Job overview
- Assisted customers with inquiries and issues, ensuring efficient resolution of concerns.
- Provided product information and support to enhance customer satisfaction.
- Documented customer interactions accurately in internal systems for future reference.
- Collaborated with team members to streamline service processes and improve response times.
- Handled routine administrative tasks, contributing to overall operational efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Oversee 13 garages, 50 surface lots, 16,000 parking spaces on any given day.
- Helped coordinate and oversee multiple campus wide events while working with multiple departments.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
VariousAustin, TX
CNA
12.2016 - 01.2026
Job overview
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation, maintaining accurate health records.
- Monitored vital signs and reported changes to healthcare team, facilitating timely interventions.
- Educated patients on proper hygiene practices, promoting overall health and wellness.
- Advocated for patient rights, ensuring access to necessary resources and support services.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Provided 1:1 patient care.
- Provided care for a number of patients ranging from 1 - 12 rooms a shift.
MasTecAustin, TX
HR Coordinator
03.2023 - 10.2023
Job overview
- Coordinated recruitment processes, including scheduling interviews and managing candidate communications.
- Assisted in onboarding new employees, ensuring completion of necessary documentation and training sessions.
- Maintained employee records using HRIS systems, ensuring data accuracy and confidentiality compliance.
- Supported performance management initiatives by organizing feedback sessions and tracking progress metrics.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Oversaw the apprenticeship program which included 20-25 journeymen and lineman.
Texas Health and Human Service CommissionAustin, TX
Office Specialist
06.2022 - 02.2023
Job overview
- Coordinated office operations, ensuring efficient workflow and communication among departments.
- Managed scheduling and calendar organization for multiple team members, optimizing time management.
- Assisted in the preparation of reports and presentations, maintaining accuracy and attention to detail.
- Implemented filing systems, enhancing document retrieval efficiency and reducing processing time.
- Trained new staff on office procedures and software tools, fostering a collaborative work environment.
- Managed over 50 calls a day.
- Worked a minimum of 25 applications for assistance a day.
Education
University of Texas At AustinAustin, Texas, TX
Certificate from Paralegal
05-2026
University Overview
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- File maintenance
- Document management
- Filing and data archiving
- Organizing and categorizing
- Office administration
- Administrative support
Languages
Spanish
Native or Bilingual
Timeline
Parking Services Representative
University Of Texas At Austin
02.2024 - Current
HR Coordinator
MasTec
03.2023 - 10.2023
Office Specialist
Texas Health and Human Service Commission
06.2022 - 02.2023
CNA
Various
12.2016 - 01.2026
University of Texas At Austin
Certificate from Paralegal