Annette Geffrard
Pompano Beach,FL
Summary
Service-oriented Customer Service and Healthcare Services with 15 year background in Healthcare, Education and Customer Service. Core competencies include Leader, Self Starter and Customer satisfaction as well as excellent communication. Handles tasks with accuracy and efficiency. Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
25
25
years of professional experience
Work History
Home Health Aide
Nautilus Home Care
08.2016 - 01.2019
- Improved patient well-being by providing compassionate and attentive personal care services.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Supported patients'' daily living activities such as bathing, dressing, grooming, and meal preparation to promote independence.
- Assisted patients in maintaining mental wellness through engaging conversation and social interaction during visits.
Medical Receptionist
Premier Care Urgent Care
08.2013 - 04.2014
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
General Manager
Checkers Restaurant
06.1994 - 08.2009
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Set clear expectations and created positive working environment for employees.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
Nursing Aide
Stratford Court of Boca Pointe
01.2003 - 01.2007
- Provided assistance to the elderly in private facility
- Assistance included all ADL'S, assisting with shower, dressing, medication, meals, walking and transfer.
Education
State license - CNA/EKG/Phobotomy
Center For Career Training
Lauderdale Lakes, FL01.2018
Associate of Applied Science - Medical Insurance Billing
City College - Fort Lauderdale
Fort Lauderdale, FL01.2014
Associate of Science - Associate Science-Medical Assistant
City College - Fort Lauderdale
Fort Lauderdale, FL01.2013
High School Diploma -
Blanche Ely High School
Pompano Beach, FL06.1994
Skills
- Proving Leader
- Problem Solver
- Self Starter
- Ability to work with little to no Supervision
- PowerPoint
- Excel
- Microsoft Office
- Bilingual
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Vital signs monitoring
- Bathing Assistance
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Home Health Aide
Nautilus Home Care
08.2016 - 01.2019
Medical Receptionist
Premier Care Urgent Care
08.2013 - 04.2014
Nursing Aide
Stratford Court of Boca Pointe
01.2003 - 01.2007
General Manager
Checkers Restaurant
06.1994 - 08.2009
State license - CNA/EKG/Phobotomy
Center For Career Training
Associate of Applied Science - Medical Insurance Billing
City College - Fort Lauderdale
Associate of Science - Associate Science-Medical Assistant
City College - Fort Lauderdale
High School Diploma -
Blanche Ely High School
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