Annette Geremia

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Responsibilities included answering phones, booking appointments and dispatching technicians. Kept updated customer records in computer, handled customer complaints and refunds. Looking up parts, doing parts research for jobs and ordering parts. Also handled warranty claims and parts returns. Responsible for handling advertising accounts and website, ordering and maintaining office supplies and dealt with distributors. Hired employees, contractors and outside vendors, maintained accounts. Responsible for accounts payable and receivable, kept checking accounts up to date using Quicken. Filed monthly sales tax and annual reconciliation. Filed business income tax yearly. Maintained company vehicle registrations and inspections, scheduled vehicle maintenance and repairs. Maintained business records. Dealt with payroll company and reported weekly hours.