Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ANNETTE G MUÑIZ

New York,NY

Summary

Hardworking professional with precise and rapid order processing skills. Informative when explaining menu options. Pleasant personality and great communication and customer service skills.

Overview

5
5
years of professional experience

Work History

Mixologist

WALNUT BAR AND GRILL
Bronx, NY
09.2024 - Current
  • Versatile in different bar settings/events. High End to Dive bar environments while working alongside one other employee
  • Manage cash transactions, including tendering change and handling cash drawer reconciliation at the end of each shift.
  • Actively promote special offers, upsells, and combo meals to enhance sales and customer satisfaction.
  • Maintain a vigilant eye for cleanliness, ensuring a neat and inviting dining environment as well as maintaining the bar as the only bartender of the establishment.
  • Well-versed in coffee making techniques and latte art. Being head barista and enhancing the knowledge of coffee to the rest of my team.

Mixologist

STARBUCKS RESERVE, EMPIRE STATE BUILDING
New York, NY
05.2023 - 04.2024
  • Proficient in crafting classic and contemporary cocktails.
  • Knowledgeable about cocktail history, techniques, and flavor profiles to provide an informative experience to guests.
  • Able to maintain a clean and organized bar to help maintain inventory standards and product freshness.
  • Excel in collaborating with management on how to continually elevate both the cocktail program and the guest experience.
  • Constantly adapting to various front of house roles to help ensure smooth operations during busy shifts.

Front Desk Associate

THE HILTON
Brooklyn, NY
08.2022 - 04.2023
  • Provided exceptional assistance and personalized service to hotel guests, addressing their needs and preferences promptly and courteously.
  • Managed the concierge desk efficiently, including handling guest inquiries, managing luggage, and overseeing transportation services.
  • Attended VIP guests, ensuring their unique requirements and expectations were met to enhance their stay.
  • Provided guests information about local attractions, restaurants, and events with recommendations tailored to their interests.

Server & Host

THE CHEESECAKE FACTORY
Queens, NY
09.2020 - 07.2022
  • Accurately recorded and communicated guest orders to the kitchen, verifying special requests and dietary restrictions.
  • Addressed guest inquiries, concerns, and requests promptly, ensuring guest satisfaction and resolving any issues professionally.
  • Demonstrated a deep understanding of the menu, including ingredients, preparation methods, and pairings, to provide informed recommendations.
  • Maintained cleanliness by promptly clearing tables and adhering to food safety standards.

Education

Bachelor’s Degree - Musical Education

MONTCLAIR STATE UNIVERSITY
MONTCLAIR, NJ
08.2025

High School Diploma -

WAYNE HILLS HIGH SCHOOL
WAYNE, NJ
06.2019

Skills

  • Problem Solving
  • Coaching & Mentoring
  • Adaptability
  • Communication
  • Customer service
  • Communication skills
  • Cash handling
  • Escalation management
  • Microsoft PowerPoint
  • Sales expertise
  • Computer proficiency

Languages

  • Fluent in Spanish
  • Fluent in English

Timeline

Mixologist

WALNUT BAR AND GRILL
09.2024 - Current

Mixologist

STARBUCKS RESERVE, EMPIRE STATE BUILDING
05.2023 - 04.2024

Front Desk Associate

THE HILTON
08.2022 - 04.2023

Server & Host

THE CHEESECAKE FACTORY
09.2020 - 07.2022

Bachelor’s Degree - Musical Education

MONTCLAIR STATE UNIVERSITY

High School Diploma -

WAYNE HILLS HIGH SCHOOL

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